Hello, I have a member who applied in early August, and was approved for a Connector Care Plan. She enrolled and paid her first month’s premium Aug. 8th. Last week she called me to say that her employer informed her she now has enough hours to enroll in their insurance plan. They enrolled her retroactive […]
Hi all, I recently helped a family who stopped in briefly needing help making payment on the 23rd. This person did not bring any letters from the Health Connector with them so I didn’t have a full picture. They allegedly had a balance of $200 something dollars. When we tried to pay the full balance, […]
Hi, I have a consumer that transitioned from Connector Care to CommonHealth due to a disability. It all went well, but now he is doubly covered by MassHealth CommonHealth and Connector Care for the complete month of August. Is there a tax implication to that? Will an individual have to pay back tax credits received […]
Good afternoon, I have a client that has been in my office since April 2016, she did her application over the phone with a CSR . when she called back the next week to make a change on her husband income, she was told she had two accounts. one that had mark she needed help […]
Hi, I had a consumer in my office today seeking reimbursement for a premium paid. The household started out in Connector Care, submitting payment on 12/23/15. But on 1/7/2016 submitted a new application, determining them eligible for MassHealth. MassHealth went retroactive 10 days to the 12/28/15. She was seeking reimbursement for the January premium she […]
Hi, I had a consumer call me because they were going to owe back their tax credit for all 12 months. This consumer was on Connector Care Plan Type 2A (no premium). They transitioned to Employer Sponsored Insurance after in February 2015, but the consumer’s Health Connector coverage was never terminated. That means she has […]
We just had a client call us who told us that he has paid his insurance and dental bill for two months and that the payments have not come out of his checking account. Client very worried. He called the Connector and told them about it. They told him not to worry and that he […]
Hi Loopers, Many of you have recently posted on the site about problems consumers are experiencing when paying their Health Connector premiums. The In the Loop – Massachusets Team reported this issue to the Health Connector, and they would like to investigate in order to help you to resolve your cases! Please email us (in a […]
We continue to see clients and hear from consumers who have paid their premiums, but do not have coverage. Customer service is not able to give a time line for when these cases will be resolved.
Consumer under 65, over 400% of the FPL and does not qualify for tax-credit. He selects a plan under the Connector and he pays the bill. He never received his medical card from Minuteman Health and receives another bill and pays it because he is concerned that he will loose coverage. A third bill is […]