I have had a few clients try to renew there Masshealth, or fix issues with their Masshealth only to find out that they do not have an application in HIX and to be told by MEC that they get their Masshealth through Social Security. I have always referred clients back to the Social Security office […]
I really just have to share my frustrations with MassHealth: Their online choices website, which had been working fine for months, is basically non-functional (again) at this point. There are agents on Assister IDP line telling multiple members of my staff that they’re no longer performing manual IDP over the phone at all and that […]
Has anyone else had the experience of MassHealth telling them they can’t do an application over the phone? This has happened to 2 separate CACs today and they were told they would need to make a phone appointment to do the application. A lot of our patients can’t make it through identity proofing and a […]
Hi all, Can someone explain to me whether the rules for completing an NDF differ between MassHealth and the Health Connector? My understanding is that each Navigator needs to have their own completed NDF on file for any client they are representing. At the bottom of Page 2 of the NDF form under Can I […]
Hi all, Something weird has come up twice for staff at our CHC this week. When helping a patient with a renewal, the customer service rep says they have to play a recording of the MassHealth Rights & Responsibilties. It takes the rep a few minutes to pull up the recording and then the recording […]
Question… We got a call that they are no longer accepting the email confirmation attached to a CAC form… Stating they need is signed by the applicant. We are still doing a majority of applications by phone. Also, on the CAC roles and responsibilities it states you only need to sign a CAC form once, […]
Hi Loopers, MassHealth has provided updated guidance on working with MassHealth members post 4/1. To update contact information (address, phone number, email address) members/assisters should call MassHealth CST to make updates to prevent a new eligibility determination from the online system. If you are working with a member that wants to go ahead and be […]
Hi Loopers, MassHealth posted an Eligibility Operations Memo on their approach to the end of continous coverage protections. Here is the memo. Key takeaways: Self-attestation for verifications is no longer accepted. Check out our ‘State Resources’ page for affidavits that are accepted. Waiver of the one-time deductible is no longer available Retroactive coverage for people […]
While waiting on hold I learned from the recording that MassHealth Customer Service will be available Saturday April 1 from 8 am to 4 pm and Sunday April 2 from 8 am to 1 pm. MassHealth is extending its Customer Service hours this weekend to field calls from people having pharmacy or other problems related […]
Some documents in circulation still have the wrong Chelsea MEC address listed. MassHealth wants to make sure folks have the updated address of 80 Everett Ave, 3rd Floor Chelsea, MA 02150. This is a satellite office and does not have the same capacity as other MECs. Hannah