Hi, I have a client who paid her last two premium payments after the 23rd of the month and has not been able to use her insurance at the doctor’s office or the pharmacy since April. Today I was told “again” by the Connector CSR that her account is active. But that until the […]
Since the new payment portal started we have not been able to do any online payments for consumers. We receive an error message that the requested URL was rejected. We placed several calls to the health connector and were told they were not experiencing issues and that the problem was with our computers. Our IT department […]
Hi All, Thought I would share my thoughts on something that came up. We had a dual eligible MassHealth/Medicare member who had the option to enroll in health insurance through an employer. They just turned 65 and happened to also receive a Confirmed Access to ESI Letter from MassHealth (the one requesting you jump onto […]
Hi, My first day back in 2017 I had my first case of someone paying for 2017 coverage on time and not receiving it. We did the necessary steps: Called HNE (the insurance carrier) to confirm not being enrolled Called the Health Connector to confirm payment was made and accepted prior to Dec.23rd; payment was […]
We are seeing problems with the billings system (which is inadequate/flawed to begin with): – When we update apps for clients, the old billing amount remains in the portal, and depending on the amount, the client is unable to pay the “other” amount – One HC Assister told us we needed a ticket, and gave […]
Hi, I was just told by a CSR that even if your plan stays the same, if the amount changes, you must update the payment portal. So, first cancelling the current recurring payment by calling in, then second creating a new recurring payment. Is this what I should tell consumers? Thanks, Peter
Hi, I just met with a couple whose premium has increased for 2017. They wanted to know how to go about updating the premium amount in their online account. We called the Connector Assister line and was told the following: The Connector would have to cancel the current online account with the old payment and the […]
Is there a list of the cities, by regions? I have the map with all the regions and costs per plan, per region, but I’m looking for a listing of the cities and towns that are included in a specific region.
Hi, I had a former Connector Care member try to transition to ESI, but was told they couldn’t have ESI because they also had a full price QHP through the health connector. I submitted changes for this member to update their application by answering they did have access to ESI and that ESI was starting […]
Hello, I have a member who applied in early August, and was approved for a Connector Care Plan. She enrolled and paid her first month’s premium Aug. 8th. Last week she called me to say that her employer informed her she now has enough hours to enroll in their insurance plan. They enrolled her retroactive […]