Hi Loopers, You may have noticed starting yesterday that when accessing certain account in the assister portal that you are unable to view information or make updates. This is due to an update that is requiring people who have never gone through ID proofing to do so in order to have portal access. MassHealth presented […]
I did some applications yesterday afternoon — February 23. All of the members enrolled and paid their premiums but the start date is listed as April 1 instead of March 1 (all of these people are losing ESI on 2/28). I called HC Customer Service and all the CSR could tell me was “it’s the […]
I am having a brain freeze. I have a client that is signing up for a “Health Connector” plan for July. Does the plan deductible go from Jan to Dec. Or would it be from July to July ? I understand that a calendar year deductible would be Jan to Dec and the plan renewal […]
Hi fellow Navigators, My name is Buliah Mae, Lead Navigator for the Hilltown Community Health Centers. Our three-person team is currently considering new ways to track our monthly report data and are interested in how other health centers do this. What are the pros and cons? Is the program web based? Is the program customized […]
Hi All! Health Connector Phones has been down since last week as well I am having patients not being able to make payments online. has anyone heard anything from the health connector other than they are working on the issue. Thanks!
Hi, Is anyone else experiencing issues when entering the income/amount in the Social Security section in the assisters’ portal? Every time I tried to enter the amount, the system kicks me out and shows an error message. I’m putting the amount exactly as it shows in the SSA letter. Any suggestions? Thanks Rocio […]
Happy Almost New Year! I’ve noticed that there are some inconsistencies in documents being processed when uploaded to a member’s account. Some are being processed faster than others. I remember MH letting us know that processing time was about 15-30 min, but that doesn’t seem to be true for all members. Does anyone have insight […]
Hi all, Two questions in a row, sorry! I have a client who was on MassHealth Standard but who had a big jump in income in the past year. He’s now eligible for ConnectorCare 3B. He doesn’t have many health needs, but he sees one provider weekly who is in-network with one of the CC […]
Over the past few weeks, I’ve experienced problems with incorrect eligibility determinations for members renewing their Health Connector coverage for 2021. As instructed, I enter any changes to income, check off whether they have filed taxes and reconciled APTC’s for the prior year, answer that they do not have affordable insurance offered through an employer, […]
It seems that Macs and Safari are incompatible with HIX. There is no information stating this on the HIX website. Members end up baffled and frustrated when they can’t do applications, make payments, etc due to the incompatible browser issue. Shouldn’t this be made clear so folx don’t lose their minds when this happens?