Author: Kate Segel

Exciting News! Breaking Assister Portal Details

Hello all, We’re at the Somerville MTF and the Health Connector just made an exciting announcement about the long-awaited Assister Portal! Here are the details we just learned: The portal will be available in October just in time for Open Enrollment. It will initially only be available for certified CACs and Navigators. It will be […]

BREAKING: HSN Eligibility Changes NOT Yet in Effect in HIX

Hello Loopers, There has been a lot of back and forth on the site about the upcoming eligibility changes to the Health Safety Net (HSN). We have reached out to MassHealth and the HSN and have confirmed that none of the eligibility changes have been implemented in HIX yet. We will be notified before any […]

IMPORTANT UPDATE: New HSN EVS Messaging Live Today!

Hello Loopers, Thank you for reaching out to us about the new HSN EVS messaging that you’re seeing this morning. We just confirmed with MassHealth that the changes have gone into effect overnight! You may see these two new EVS messages when you login to view ConnectorCare members’ eligibility:   As a reminder, if you see these messages, […]

BREAKING: Feds Announce Dates for Next 3 Open Enrollment Periods!

Hi Loopers, Yesterday the Federal Centers for Medicare and Medicaid Services (CMS) announced the dates for the next three Open Enrollment periods. We thought you might like to know this important information, so here it goes: 2016-2017 OE period: Nov. 1, 2016 – Jan. 31, 2017 2017-2018 OE period: Nov. 1, 2017 – Jan. 31, 2018 […]

Premium Payment Problems: Health Connector Seeking Your Cases!

Hi Loopers, Many of you have recently posted on the site about problems consumers are experiencing when paying their Health Connector premiums. The In the Loop – Massachusets Team reported this issue to the Health Connector, and they would like to investigate in order to help you to resolve your cases!  Please email us (in a […]

TODAY: Enrollment Event in East Boston, 11:00am-4:30pm

Hello Loopers, This is a notice that the Boston Public Health Commission is hosting an in-person enrollment event today at the East Boston YMCA. They’ve asked me to post the event information here in hopes that you can send some consumers their way. Here are the details: Where: East Boston YMCA, 215 Bremen St, Boston, MA 02128 Date: January […]

Your Input Needed: Top Veteran’s Health Care Questions

Hi Loopers, Veterans’ health care coverage options and how they impact MassHealth and Health Connector eligibility have been a “hot topic” the past few weeks on In the Loop – Massachusetts. We’ve passed along your questions and feedback to the state in our recent weekly reports, and now they want to hear more from you!  […]

BREAKING: Online Application Systems Issue – Logins

Hello Loopers! Please see below for an important update from the Health Connector: Good Afternoon Assisters: Please see below for important information regarding the online application at Systems Update:  The login functionality (Optum ID) is experiencing intermittent issues, so Assisters and Consumers may have trouble accessing their account or creating a new one.  Some […]

How’s the Online Application Working Now?

Hi again, Loopers: As many of you heard on the assister call, the Federal Data Hub has been experiencing problems for marketplaces across the country today, including the Health Connector. This issue should have been resolved now. How’s the online application working for you now? Please post your online application experiences here on In the […]