Hi All, we are being told at MTF that we should update the health insurance start date to when someone is starting insurance. For instance, if the start date is 1/1/17, and they are enrolling today 1/24 and cannot start until 3/1/17, we should change the date. Can someone give us an idea of where […]
Hi All – Our Navigators were noticing that for some folks we have an NDF on file, we’ll receive mail their behalf, but for others, we won’t. Should we be receiving mail for everyone we have an NDF for? Thank you!
Hi all, I recently helped a family who stopped in briefly needing help making payment on the 23rd. This person did not bring any letters from the Health Connector with them so I didn’t have a full picture. They allegedly had a balance of $200 something dollars. When we tried to pay the full balance, […]
Hi All, I received an email from someone in NY (a Medicaid caseworker) and her consumer, who is moving back to MA, needs to get on MassHealth here as well as access a number of services through the Department of Developmental Services (DDS). He is 18 and lives with his Mom who is on MassHealth. I […]
Hi guys – I’ve noticed we’ve been seeing a lot of letters (and letters we’re receiving on folks behalf) that inform the recipient that they are not eligible for MassHealth. Some of these people are on an unsubsidized QHP and have not made any changes to their account. Is there any reason why MH and/or […]
Hi All — I recently helped a couple who moved to MA from India within the last couple of months. After we completed the application online, the website listed verifications needed for both of them, and for the wife it listed Proof of Residency, as well as Proof of “Old Address”, which I’d never seen before. The examples given […]
Hi! I helped someone enroll in a Health Connector plan during the past month because she qualified for an SEP. We confirmed which plans her doctor accepted, and they confirmed they accepted Fallon – but they actually do not. We found this out after she had chosen and paid for her Fallon plan. She is […]
Hi, All – One of our Navigators worked with an individual who received his MassHealth paper renewal in the mail in February with an action date of 3/29. He did it himself in early March and received letters back on 3/10. MH determined him ineligible because of his income, but he was eligible for an […]
Hi, All – Well before the beginning of open enrollment, we’ve heard repeatedly that when an individual or family member has a change in income, we should update the Connector. We did so by calling CSR, and they recommend cancelling their QHP and updating the application with their updated income – and hoping they qualified […]
Hi all — We’ve tried to confirm several mailing addresses for individuals we have helped enroll in a plan. Despite several phone calls to the Connector asking them to send the invoice to the mailing address on file, they continue to send the invoices to the home address. We are working with fishermen and they […]