Author: Buliah Mae Thomas

Monthly Report Data Collection

Hi fellow Navigators, My name is Buliah Mae, Lead Navigator for the Hilltown Community Health Centers.  Our three-person team is  currently considering new ways to track our monthly report data and are interested in how other health centers do this. What are the pros and cons? Is the program web based? Is the program customized […]

How to apply for CommonHealth

Happy 2022 everyone.  I have a question regarding a client who is 62 years of age who wants to apply for CommonHealth.  Her spouse is 66 years of age.  Here are some facts: The couple have an active application via the Health Connector.  Both are currently enrolled in a CC plan. The wife has Medicare […]

ESI or MassHealth

Hi;  I have a client was offered a job with ESI.  She and her family are currently on MassHealth.  My question is because of the pandemic emergency can she keep her MassHealth or does she have to enroll her family in her ESI and maybe keep the MH as secondary coverage.   Her ESI would be $500 […]

Self Attestation for Seniors

Hi all; I hope everyone is staying well during this trying time.  Has anyone helped or assisted a senior with self-attestation?  Friday I tried to do this for a client who of course was not present.  Speaking with the csr from MH Customer service I stated I wanted to self-attest for my client who has […]

MH Enrollment

Hi; On 1/22 I attempted to enroll two different clients using the online enrollment form.  Both attempts produced the message:  You cannot enroll at this time.  Please contact customer service.   I was also unable to clear the form.  I closed my browser then went back to the enrollment form and my information was still there.  […]

Missing SSN in MMIS

Hi; Recently I have noticed that members social security numbers were not listed on the Member Information tab in MMIS.  So far three people (two children under the age of 18 and one adult) were missing social security numbers.  All three are active MH participants. Has anyone else encountered this issue? Thanks.

Disabled Dependent Adult

Hi, I have a family of five that consists of two disabled adults over 21 years of age.  Both of them receive SSDI and are claimed as dependents on their parents income tax return.  Neither of these individuals is working.  Recently one of the disabled adults was taken off of MassHealth.  When I called to speak […]