Update: MassHealth’s Assister Line The MassHealth Assister Line provides Certified Assisters with expedited access to MassHealth customer service representatives (CSRs) and eligibility workers when they are actively working with an applicant or member. MassHealth recently made several updates to its Contact Center phone menu (or “IVR”) to improve the member experience. However, these changes have […]
Hello Loopers, A change was made to MassHealth phonetree that inadvertantly went into effect on the Assister line. This phone tree change was not intended to be made to the Assister line and removes the option to connect to the MEC. This issue is being worked on, but the fix could take a few days. […]
Hello Loopers, The updated public charge rule was published on July 20th. As a reminder, the public charge inadmissibility test is not relevant for most immigrants. Public charge may apply to individuals who are newly applying for a family- or employment-based green card, or current green card holders who leave the country for more than 6 months. The […]
Prescription Advantage will stop accepting new applications effective June 30, 2026. People can still enroll until June 30th. No one currently enrolled in Prescription Advantage will lose benefits during 2026. Members who currently receive benefits will begin to transition from a point-of-sale model to a reimbursement process. The program is expected to formally close in […]
Hi Loopers, Even though the federal hub has been down for almost a week now you can still make updates and complete applications. You will not get an automatic response at the end of the application. Suspended applications are being processed now within 3 hours. Check back a few hours after making updates/completing new applications. […]
Hello, I wanted to report a HIX change that may be a little confusing. Now that any individual that is lawfully present is able to enroll in a Qualified Dental Plan only online you will see this option available for MassHealth members too and this will also create a Health Connector renewal date. You should […]
Hello Loopers, MassHealth’s FPL limit has been updated to reflect the COLA adjustment to the federal poverty level that goes into effect March 1. MLRI has updated their chart. Both resources are located on the ‘Issue Specific Resources’ page. Reminder that the Health Connector uses 2025 FPL guidelines for the calendar year. -Hannah
The injunction preventing CMS from sharing Medicaid member data with DHS has been extended until January 5th. The talking points we shared after the initial injunction remains accurate: English Spanish Portuguese Haitian Creole French
Hi Loopers, Sharing a couple of helpful resources regarding federal changes. Here is the Health Connector webpage with updates on federal changes: https://www.mahealthconnector.org/updates. MLRI released a fact sheet for advocates working with ConnectorCare Plan Type 1 members. -Hannah
Hello Loopers, The Attorney General’s office shared guidance on Immigration Enforcement for Service Providers and Community Organizations. We wanted to share this in case it could be helpful to you and your organization. -Hannah