Hello Loopers, We have heard from assisters experiencing issues with uploading documents in the HIX system, MMIS, faxes, and with the systems MassHealth use to process documents etc. People calling MassHealth have been told they don’t have access to the system and will need to call back later. We reached out to MassHealth and they […]
Hello Loopers, In an effort to help as many MassHealth members as possible renew their coverage by the end of the redetermination period on March 31, Health Care For All has organized dozens of enrollment events throughout the state. We are currently seeking enrollment assisters who would be willing to help staff the following enrollment […]
Sharing this webinar sent to the MTF list that will go over the changes to the program: Upcoming Webinar Medicare Savings Program (MSP) (formerly MassHealth Buy-In) Webinar Description: MassHealth provides health care benefits for eligible children, families, seniors, and people with disabilities living in Massachusetts. MassHealth may offer benefits directly or help pay for all […]
Mass Law Reform Institute (MLRI) created a website, masshealthproject.org, that provides resources for advocates and community members to navigate the recent redetermination policies enacted by Masshealth. The website currently includes a calendar of local redetermination/enrollment events, flyers and guides about member eligibility and alternative coverage options, and links to other informational resources. “Knowing that many […]
MOVEit Global Data Security Incident Yesterday, UMass Chan Medical School (“UMass Chan”), began notifying certain individuals currently or previously enrolled in certain state programs, including MassHealth, that their personal information may have been involved in a recent third-party data security incident. Those primarily impacted are State Supplement Program (SSP) participants (including recipients, other members of […]
Hi Loopers, You may have noticed starting yesterday that when accessing certain account in the assister portal that you are unable to view information or make updates. This is due to an update that is requiring people who have never gone through ID proofing to do so in order to have portal access. MassHealth presented […]
Hello Loopers, MassHealth posted an Eligibility Operations Memo regarding their policy updates returning to normal business operations. As of April 1, MassHealth is redetermining all members to ensure that they still qualify for their current benefits. Whenever possible, MassHealth will automatically process a member’s renewal by matching their information against state and federal data. If […]
Hello Loopers, MassHealth released an Eligibility Operations Memo with an update on their signature policy: All initial applications must be signed “under penalty of perjury.” Federal and state laws reinforce that electronic signatures must be accepted and have the same effect as paper-based versions. Electronic signatures, An electronic signature is defined by the Massachusetts Uniform […]
Hello Loopers, In the bi-weekly MassHealth redetermination call there were a couple of eligibility policies announced: No pharmacy co-pays through 3/31/2024 For the under 65 the income attested to on the application will be considered reasonably compatible if within 20% of the income amount received from data sources Hospital determined-presumptive eligibility for the non-MAGI population […]
Hi Loopers, MassHealth has provided updated guidance on working with MassHealth members post 4/1. To update contact information (address, phone number, email address) members/assisters should call MassHealth CST to make updates to prevent a new eligibility determination from the online system. If you are working with a member that wants to go ahead and be […]