federal hub down
Does anyone know how long the federal hub is going to be down?
Expired immigration documents with extension letter
Hi, We have clients with expired green cards and employment authorization. They have letters from Homeland Security that detail extensions of the their current status. Will these suffice for proof of eligible immigration status? TIA.
H2B visa eligibility
Hi, does an H2B visa status create any eligbility for a member asied from HSN and Limited? Thanks.
ConnectorCare 2024 higher premiums
Hi, So…the good news and the bad news. The higher income guidelines for adult-only households are almost always a great deal for these households. What I have noticed is that for families with children, they are often paying MORE than their former QHP-APTC plans. Obviously the adults will have way lower out-of-pocket expenses since they […]
health plan – provider disconnect
I have a client who has WellSense. There are only handful of primary care practices here on the Vineyard and only one takes either WellSense or PCC plan for MassHealth members. However, WellSense is not affiliated with Martha’s Vineyard Hospital (apparently it’s the same for PCC), the only provider on the island that does most […]
delayed start date for HC plans
I did some applications yesterday afternoon — February 23. All of the members enrolled and paid their premiums but the start date is listed as April 1 instead of March 1 (all of these people are losing ESI on 2/28). I called HC Customer Service and all the CSR could tell me was “it’s the […]
gender identity/preferred name on application
Hi, I have a client who is transgender and has not legally changed their name yet. However they use a different name than that on their social security card. I was able to use their *new* name on the application and list their old name (deadname) on the application under the “is this the name […]
Medicare + MassHealth for inpatient substance use treatment
Hi, I have a client who has SSI and Medicare, with MassHealth Standard as secondary coverage. She is having trouble accessing a 28-day inpatient substance use disorder treatment program because she was told that Medicare does not cover the program and she can’t use the MassHealth…? If you have any insight or information I would […]
Out of state ER bill
I have a client who had a medical emergency in Maine last year. She has gone back and forth between MassHealth and the hospital in Maine. MassHealth states that unless the hospital is enrolled as a MassHealth provider, they won’t pay the claim. The hospital states that they “will not” enroll as a MassHealth provider […]
health connector and safari
It seems that Macs and Safari are incompatible with HIX. There is no information stating this on the HIX website. Members end up baffled and frustrated when they can’t do applications, make payments, etc due to the incompatible browser issue. Shouldn’t this be made clear so folx don’t lose their minds when this happens?