Author: Rocio Mojica

adding or changing Social Security income in the portal

Hi,   Is anyone else experiencing issues when entering the income/amount in the Social Security section in the assisters’ portal? Every time I tried to enter the amount, the system kicks me out and shows an error message. I’m putting the amount exactly as it shows in the SSA letter. Any suggestions? Thanks   Rocio […]

CAC calling the assisters line

Hello everyone, Once again, I’m getting mixed information about what the assisters line may help us CAC or navigators. I called last week to find out the status of an application submitted back on 10/20/16 which was not found on Virtual Gateway MAP. I tried his social security number, his name and DOB, and even his previous MH ID# […]