Hello everybody We had a patient yesterday who was told by MH CSR that it was ok to bring an ARD signed by her husband (he is the Head of Household) so we could make changes to the online application. She was told if she brought just that we would not have any problems with […]
Hi; I just did an application with a couple who are pregnant. Does the baby count as one giving them a family of three instead of two? Their income is $59,678.96 annually. For a family of three this would make them eligible for a ConnectorCare 3B plan. For a Family of two it puts them […]
Hello, Today when making a call to Masshealth Assister Line the call seems to be answered but it stays silent and then it eventually drops. This morning alone, I called three times and the representatives put me on hold over 5 minutes, then drop the call. I’ve been hearing the same complaint from clients who try to […]
Has anyone been experiencing in increase in being hung up on when calling the assister line?
Hello all I am not sure if this information is correct, can anybody help me, please. I appreciate it! We were just told that if the HOH is over 65 and he completes a Renewal, the wife and daughter will not be renewed because they are under 65. That he needs to complete a yearly SACA […]
The processing of verifications for applicants/members under the age of 65 appears to have ground to a halt. Outside of having called the MEC to have a verification manually processed, I haven’t seen any type of non-privacy related verification document submitted after 10/29/2018 be processed. Is anyone else noticing this?
We have many patients that tell us about their experience when they go visit the MEC in Chelsea. Patients complain that they go prepared to the Chelsea office to renew, and representatives tell them that they will assist with their renewals but renewals are not being processed and no eligibility is given to the member. When they […]
Good Morning! I just want to share with everybody how awesome Deidre at the MH Assister’s Line was. Yesterday we had a father and son who had just crossed the border from Honduras last week. The father told the CAC who was helping him that during all the days walking his money was stolen, his […]
I saw a member on 8/17/18 he was termed for not doing his renewal. I helped him complete his renewal thru the portal, member was approved for mass health care plus. 8/21/18 member was not showing active called the MH assister line to check why was told the member should complete a renewal. told the […]
Hello Loopers, There have been many conversation threads regarding issues with the process for people applying for MassHealth due to having an illness or disability. MassHealth is taking inventory of the process and creating new training materials. We have the opportunity to provide feedback. Please post to this thread about barriers you have seen with the current […]