Hello Over 65 patients are still receiving old renewals by mail. They do fill them out and return to MH. Hopefully MH is not returning them to the patients for being old, correct? Why are these renewals being sent in any case, I thought during PHE they were going to stop unless they were turning […]
Hello One of my CACs was told yesterday by a MH customer services representative that if we scan an ID proofing document we need to call 844-250-8681 to have it approved. That is the Connector’s line. Are they now approving ID proofing? Is this info correct? The same rep also said that only if you […]
Hello! The new eligibility responses in MMIS show patients having Standard and Limited on the same day. I thought it could be a pregnant patient, but that is not the case. Any reason it is showing like this? Is this correct, patients now can have both eligibilities? How can that be? and should we be […]
Hello! How do patients get their 8 at home tests covered by Mass Health? Do they have to go through the pharmacy? How about Connector Patients? We are anticipating some patients asking us how to get their 8 tests, so I am asking before we start getting the questions asked! THANKS!
Hello Do we have 2022 FPLs? I don’t think I have received an email with the new ones yet. Happy New Year!
Hello We have had luck changing patients who are locked into their plans by explaining that they have been our patients for a long period of time and this is used as the “exception”. Recently, patients who move and are assigned a plan close to their new homes are not being changed back to their […]
Hello Loopers Mass Health CSRs are confused about what they can and can’t accept, again. Yesterday we were told they could not go retro 3 months anymore, today that they could not take verbal income verification. Is anybody else having issues? Can they be updated as to what we are told they are still accepting, […]
Hello Loopers! Do CACs have to call The Connector to report past unemployment income for a patient who is currently back to work? Or is there a question in the online application asking if the patient previously received unemployment during 2021? I know I read the question was coming soon, but I am not sure […]
Hopefully somebody else is experiencing this also! We have people crossing the border who have a document that says “Order of Release on Recognizance”, does MH need this document? Should we scan it? Does it make any difference in the insurance they will get? We have a lot of patients coming in from the border, […]
Hello everybody! Today we have had 5 patients with Limited/HSN bringing letters saying that on July 1st they will have a $10.00 copay cap for pharmacy benefits. Did I miss a Mass Health email explaining CACs that this letter was being sent? Is this just for Limited/HSN patients? Should we just tell the patients who […]