Author: Carmen Gutierrez

ID Proofing Issues

Good morning, We want to notify that when we dial 1-844-811-3384 Assisters Line for IDP is directing us to the Customer Service line and at this location they are not able to complete our IDP request same day. Can someone help us to notify to Masshealth please? From our part we already did. Thank you, Carmen Gutierrez/East Boston Neighborhood Health Center […]

MassHealth Customer Service Phone # Issue

Hi, We received various complaints from patients who are having difficulty reaching out MassHealth Customer Service line 1-800-841-2900. Once they dial and go through different options, in the end they received a message that the line is down due to inclement weather.  Can you please let MassHealth now about this issue. Thank you, Carmen Gutierrez […]