Hi all; I hope everyone is staying well during this trying time. Has anyone helped or assisted a senior with self-attestation? Friday I tried to do this for a client who of course was not present. Speaking with the csr from MH Customer service I stated I wanted to self-attest for my client who has […]
Hello Loopers! Hope everybody is safe. We have had some problems calling MH with the HOH on a 3-way call, to make changes in a member’s income information. We have CACs signed and PSIs signed for these patients, and a HOH on the phone with us. Why is MH CSR asking to speak to the member? […]
Hello Are MECs closed? Are we getting official confirmation by email? We had no idea they were closed until we called with a patient earlier this morning.
Hi; On 1/22 I attempted to enroll two different clients using the online enrollment form. Both attempts produced the message: You cannot enroll at this time. Please contact customer service. I was also unable to clear the form. I closed my browser then went back to the enrollment form and my information was still there. […]
Good Morning Is there a new regulation that says that we need to contact the spouse and get written approval before we add him to the application? We just called to change a patient’s last name because she got married and to add her husband’s information to her ACA and the CSR said she could not […]
Hi; Recently I have noticed that members social security numbers were not listed on the Member Information tab in MMIS. So far three people (two children under the age of 18 and one adult) were missing social security numbers. All three are active MH participants. Has anyone else encountered this issue? Thanks.
Hi, I am not sure if MH is in a meeting but the phones direct you to the message that the office is closed to call in normal business hours, anybody experiencing this?
Michelle T. at the over 65 Assister’s Line. I got an email from the Cambridge Hospital Financial Assistance office asking me to thank her and let her supervisor know that she certainly makes a difference to our patients. Elderly patients have always been the most vulnerable population and sadly, the ones who have to wait […]
Hi, We received various complaints from patients who are having difficulty reaching out MassHealth Customer Service line 1-800-841-2900. Once they dial and go through different options, in the end they received a message that the line is down due to inclement weather. Can you please let MassHealth now about this issue. Thank you, Carmen Gutierrez […]
Hi, Loopers I was hoping to get assistance or feedback if anyone else has encountered this. It can’t be a coincidence that I have two patients with the same issue in a matter of 2 weeks. My patients both had TPL that ended and now just have C3 Plan. Issue is now the pharmacy is getting […]