Author: Stephen Binsack

Masshealth Assister Line and Customer Service Line

Hello, Today when making a call to Masshealth Assister Line the call seems to be answered but it stays silent and then it eventually drops. This morning alone, I called three times and the representatives put me on hold over 5 minutes, then drop the call. I’ve been hearing the same complaint from clients who try to […]

Masshealth Enrollment Center (Chelsea office)

We have many patients that tell us about their experience when they go visit the MEC in Chelsea. Patients complain that they go prepared to the Chelsea office to renew, and representatives tell them that they will assist with their renewals but renewals are not being processed and no eligibility is given to the member. When they […]