financial counselor
Has anyone been experiencing in increase in being hung up on when calling the assister line?
problem with today’s update to assister portal
Just did an application for a patient who qualified for a connectorcare plan, got to the end selected a plan and when I hit submit nothing happened, did it several times, it stayed on the same screen no confirmation or anything on our end indicating that it went thru. So I called the connector to […]
cac
So frustrated with the assister line process. Have had several patients this week that have faxed in needed verifications, I can see in the gateway that they have been received and say that they are processed but no determination has been made. The assister line can’t do anything about this and transfers us to the […]
new assister line process
So disappointed that they changed the assister line process. I was working great, we were able to get thru right away and help people sort out there eligibility problems. Called today with their new system and was just sent thru a maze never got anyone and finally had to send the patient to Tauton. Why […]
system slow gets “stuck”
I have been listening in on the daily conference calls at noon and hearing them say that things are going well and that there are no major system issues. But we are experiencing the system being incredibly slow and have not yet been able to succcessfully get an application thur, have spent over an hour with […]