Anyone else having problems (once again) with the MH Choices website? We’ve been having to fax a lot of plan elections in for new members because the website just gives the “Sorry, we could not verify the member info entered. Please contact MassHealth Contact Center at 800-841-2900. Thank you” error message, no matter how long […]
I really just have to share my frustrations with MassHealth: Their online choices website, which had been working fine for months, is basically non-functional (again) at this point. There are agents on Assister IDP line telling multiple members of my staff that they’re no longer performing manual IDP over the phone at all and that […]
For facilities that utilize My Account Page to view notices for their traditional applicants/members, is anyone else encountering a “notice unavailable for display” message when trying to view any “Approval”, “Denial”, or “Termination” notice?
We’ve seen an uptick in terminations with the reason, “you are not a Massachusetts resident”, where the member didn’t report an address change and was living in MA, and a MH rep. indicated the address MassHealth had changed the member’s address to was done using the address data provided by LexisNexis (at least on that […]
Has anyone noticed that a large number of SLMB Buy-In beneficiaries were not upgraded to QMB Senior Buy-In as part of the March 2020 FPL change (which was what was supposed to happen per Eligibility Operations Manual 20-03)? We have a large number of affected clients and while we’re working through either appealing their eligibility or […]
I know this has been raised several times during the past two Assister conference calls, but the inability to directly reach the Over 65/Ongoing unit at the Enrollment Center is incredibly frustrating. The IVR is routing all calls to Customer Service, and CST cannot directly assist with eligibility related issues. Having to call the Intake Unit or the […]
MLRI / Vicky Pulos have released their ConnectorCare Advocacy Guide. I encourage everyone to read through it as it contains a wealth of great information. You can find the guide online at: https://www.masslegalservices.org/content/connectorcare-advocacy-guide
The processing of verifications for applicants/members under the age of 65 appears to have ground to a halt. Outside of having called the MEC to have a verification manually processed, I haven’t seen any type of non-privacy related verification document submitted after 10/29/2018 be processed. Is anyone else noticing this?
Anyone else noticing that MassHealth’s operational claim that income verifications are being processed with a high priority doesn’t hold water? We have individuals in a MassHealth Decision Pending status where income was submitted nearly 4 weeks ago. That really isn’t what I’d consider to be high priority…
Has anyone been able to access the online enrollment form in the past two days? I keep receiving a page cannot be displayed when attempting to reach: https://massforms.maximus.com/stateforms/MCOEnrollForm