Hello Loopers, At today’s Health Connector Board Meeting, the 2017-2018 Health Connector Open Enrollment Period dates were announced! Open Enrollment will run from November 1, 2017 – January 23, 2018! We will share any other details as they become available. Onward, Giselle & Hannah The In the Loop – Massachusetts Team
Hi all, I just found out that MA Open Enrollment (OE) dates are November 1, 2017 – December 31, 2017. This is a month shorter than last year’s OE, and the current online guidance from the MA Health Connector: http://www.mass.gov/anf/budget-taxes-and-procurement/oversight-agencies/health-policy-commission/patient-protection/health-insurance-open-enrollment-and-waivers.html I was told by a MA Health Connector staffer this morning that no guidance of these revised dates […]
Hi, I have a client who paid her last two premium payments after the 23rd of the month and has not been able to use her insurance at the doctor’s office or the pharmacy since April. Today I was told “again” by the Connector CSR that her account is active. But that until the […]
Since the new payment portal started we have not been able to do any online payments for consumers. We receive an error message that the requested URL was rejected. We placed several calls to the health connector and were told they were not experiencing issues and that the problem was with our computers. Our IT department […]
Hello, I’m not sure if this has been discussed here before, but I’m wondering if anyone knows of any resources that Navigators can use when calculating income in the ACA application. Is there a definitive list of all the different income deductions that can be applied? Our Navigators have reported hearing different things from […]
Client just informed us that they have BMC and 2B RX plan. A speciality drug should cost no more than $40. However the pharmacy charged $120.00. BMC yes this is right? What’s going on???
Hi, I need advice on how to help members that are tax filers but they don’t have an immigration status. I do know that by entering their foreign passport information (means passport # and expiration date) they usually qualified for a Connector plan. By doing this sometimes the Connector might request verification of proof of […]
Hi, I came across an issue that I am sure others have experienced too. A consumer came to me with their parent because they were determined not eligible. I went through their application looking at the various reasons they could have received that determination. Nothing stood out as incorrect. I submitted the application and the […]
Hi, I am still experiencing issues with Health Connector CSR when updating applications. Now that we have the assister portal, it is much easier to make updates on our own. But I am still cleaning up after HC CSR mistakes. This time a Connector Care household went through CSR twice to update income and confirm […]
Hello Has anybody seen patients who have QHP silver and at the same time CAREPLUS open? Same dates? We have a family of 2 with this issue, they called the Connector and where told they have QHP, but we can see their eligibility is also active for CAREPLUS. Any ideas will be helpful! They are […]