Author: Cassidy Hayes

MassHealth Assister Line

Posted on October 10, 2017 by Cassidy Hayes

As recent posts have mentioned, the new MassHealth Assister Line process is causing serious barriers for our Navigators trying to assist members. Below are the main points of feedback I’ve collected: Instead of having convenient access to the line, it’s essentially like calling the regular customer service line. They have to enter all the member’s information […]

Question on Income Deductions in ACA Application

Posted on April 27, 2017 by Cassidy Hayes

Hello, I’m not sure if this has been discussed here before, but I’m wondering if anyone knows of any resources that Navigators can use when calculating income in the ACA application. Is there a definitive list of all the different income deductions that can be applied? Our Navigators have reported hearing different things from […]