Delta Dental Cards
Anyone know what is going on with all the Delta Dental Cards people are getting all of a sudden? People have shown me cards and they have the persons name and Tooth Fairy on it… People that have not signed up for Dental.
Paying but not receiving coverage
Hi, My first day back in 2017 I had my first case of someone paying for 2017 coverage on time and not receiving it. We did the necessary steps: Called HNE (the insurance carrier) to confirm not being enrolled Called the Health Connector to confirm payment was made and accepted prior to Dec.23rd; payment was […]
CAC calling the assisters line
Hello everyone, Once again, I’m getting mixed information about what the assisters line may help us CAC or navigators. I called last week to find out the status of an application submitted back on 10/20/16 which was not found on Virtual Gateway MAP. I tried his social security number, his name and DOB, and even his previous MH ID# […]
Tax Filing Question
Hi, I have a consumer who’s wife moved to another state for work, then decided to stop communicating with him. He is left taking care of a child. Do you need to go through court/legal processes to obtain the ability to file taxes as head of household using Spousal Abandonment? Thanks, Peter
VA Health Care Programs
Hi, I continue to be confused by access to VA benefits questions on the Health Connector. The VA doesn’t have a clue how to answer the questions either. I have a Veteran who can get services at the VA in Leeds, but he says he has to pay the full cost of each visit and […]
SACA-2 (Rev 2014)
Hi all, I just got off of the telephone with a senior who called to ask for assistance completing the SACA-2 application he was emailed by membersupport@masshealth.net. It took me a few seconds to realize we were not looking at the same application. I asked him to look at the bottom right corner of […]
Online signature page error
Hello everyone, we have been having problems with submitting updates or applications online. Once we click “SUBMIT” on the signature page, a message “we are unable to process your application at this time. Please try again later” pops up. I tried several times to submit the application and it has not been working. Called MassHealth with patient […]
Outreach Material
I was wondering if someone could remind me how to order Mahealthconnector open enrollment posters?
APTC not reconciled
Hi, If someone with APTCs filed a 2015 tax return, but for whatever reason their APTCs were not reconciled on that tax return, is there any recourse or way of correcting this so they can still qualify for APTCs in 2017? Thanks!
ESI denied due to QHP
Hi, I had a former Connector Care member try to transition to ESI, but was told they couldn’t have ESI because they also had a full price QHP through the health connector. I submitted changes for this member to update their application by answering they did have access to ESI and that ESI was starting […]