Hi All, I just wanted to post a short note regarding a call one of our Tufts ConnectorCare members received: She was told that the person calling her was a representative of Tufts Health Plan and she needed to provide additional information to “complete her enrollment”. She was asked for her DOB, SSN, and address. She […]
FYI: MH assister’s line is having phone issues. I called yesterday morning and the operator said there was a high volume of calls and try again later. I was able to call after an hour. But today several CAC’s at Fitchburg CHC are not able to get through the assister’s line. The operator says “this […]
Hi All, Thought I would share my thoughts on something that came up. We had a dual eligible MassHealth/Medicare member who had the option to enroll in health insurance through an employer. They just turned 65 and happened to also receive a Confirmed Access to ESI Letter from MassHealth (the one requesting you jump onto […]
Hi, I have a member looking to switch providers (doctors, not insurance carriers/MCO/PCC) and it needs to happen quickly due to medical need. Her current provider declined to show up to two scheduled appointments and now she would like to find another that is more responsive. She called MassHealth to change PCPs, but was told […]
Hi, UMass Disability Evaluation Services uses fax number 774-455-8156. A fax I sent went to Standby mode indicating it was having difficulty. I decided to follow up with a phone call. Turns out DES has not received any faxes from Yesterday or Today. If you have sent a fax to UMass DES during this time […]
We have a client whose Medicare Part B does not start until July 1. What medical services can she receive from a Community Health Center w/her Medicare Part A?
Hi, Have others experienced a long wait time when calling the MassHealth Assister Line for MCO switch? It took 12 minutes this morning to get through. This happened at 9:10am this morning. Thanks, Peter
Good morning, Is anyone experience delay on IDP?? I have been waiting for 20 minutes and then transferred and waited over 25 minutes until the right person answered the IPD. I am not sure if they changed the options but it is insane.
Hi All, we are being told at MTF that we should update the health insurance start date to when someone is starting insurance. For instance, if the start date is 1/1/17, and they are enrolling today 1/24 and cannot start until 3/1/17, we should change the date. Can someone give us an idea of where […]
Hi, I have a MassHealth CommonHealth client with Medicare Part A, and is eligible to enroll in Part B (Medical) starting July 2017. They lost their Medicare Part B (Medical) due to non-payment in 2014. The client wants to know the best course of action to receive a full health coverage type. We spoke with […]