Hello everybody We had a patient yesterday who was told by MH CSR that it was ok to bring an ARD signed by her husband (he is the Head of Household) so we could make changes to the online application. She was told if she brought just that we would not have any problems with […]
We need you! In Friday’s newsletter we included a In the Loop – Massachusetts survey to collect the assister experience with members attempts at changing their MassHealth Health Plan. The survey is very short and will help us understand how plan selection and fixed enrollment are going for MassHealth members, please take a couple of minutes to complete […]
It would be EXTREMELY helpful if a member’s OEP was posted on EVS so Providers and CAC/Navigators would have access to this, instead of having to call for every patient who comes in with a plan NOT accepted by their PCP. This would save LOTS of time, and would help us better educate and assist […]
Hi; I just did an application with a couple who are pregnant. Does the baby count as one giving them a family of three instead of two? Their income is $59,678.96 annually. For a family of three this would make them eligible for a ConnectorCare 3B plan. For a Family of two it puts them […]
Have I missed any notices about Masshealth open enrollment to change plans? A worker told me in February that it was coming in March, but I havent seen anything yet.
Hello We just faxed homeland security documents for ID proofing. The patient was detained at the border and this all he has. These immigration documents from homeland security have the patient’s legal name, birth date and 5 pictures of himself. The CSR (Cheryl) said they could not be accepted. She wanted a voting ID together […]
We are starting to see applications where members are within the FPL % for MassHealth but are not determined and the only proof requested is Proof of Residency. It offers a CC plan and says “You may be able to qualify for more comprehensive MassHealth coverage if you send the proof that we asked for. We will […]
Hello, Today when making a call to Masshealth Assister Line the call seems to be answered but it stays silent and then it eventually drops. This morning alone, I called three times and the representatives put me on hold over 5 minutes, then drop the call. I’ve been hearing the same complaint from clients who try to […]
Hello all I am not sure if this information is correct, can anybody help me, please. I appreciate it! We were just told that if the HOH is over 65 and he completes a Renewal, the wife and daughter will not be renewed because they are under 65. That he needs to complete a yearly SACA […]
Hello, I have a patient over the age of 65 who should qualife as disabled (i.e., has a condition that has lasted/expected to last for 12 months), is working, and currently has the MH Buy-In. Per Section 519.012 of 130 CMR, “MassHealth CommonHealth for working disabled adults is available to community residents 65 years of age and older […]