Hi, We received various complaints from patients who are having difficulty reaching out MassHealth Customer Service line 1-800-841-2900. Once they dial and go through different options, in the end they received a message that the line is down due to inclement weather. Can you please let MassHealth now about this issue. Thank you, Carmen Gutierrez […]
Hello, Is anyone else having issues to enroll members using the new on line MassHealth form?
Hi, I have a family of five that consists of two disabled adults over 21 years of age. Both of them receive SSDI and are claimed as dependents on their parents income tax return. Neither of these individuals is working. Recently one of the disabled adults was taken off of MassHealth. When I called to speak […]
~~Good Afternoon! I am hoping I can get some help from you all! I have been getting different responses when I call MA assist depending on who I talk with in regards to Common Health over 65 coverage. I have been told that a disabled individual over 65 are eligible for the commonhealth coverage if they work […]
Hello We are super happy about being able to upload into the Portal, but we have had 2 strange responses from CSRs that I wanted to share: Last week, we uploaded some documents then called the Assister’s line to see if they could expedite approval. The CSR was AMAZED we could now upload documents into […]
I have a question about this scenario. She is an undocumented mother who recently gave birth to her baby. She used to have MassHealth Unlimited before her pregnancy. how long she can keep her MassHealth standard for after giving birth? Does she need to fill out a new application?
Hello Loopers, You may have heard that the final public charge inadmissibility rule is out, although the language is out it is not yet posted. Here is the language: https://s3.amazonaws.com/public-inspection.federalregister.gov/2019-17142.pdf. The official version is not on the federal register yet, but is expected to be on the 14th. Here are some takeaways before our FAQ is […]
I’m reading the job aid about uploading documents. It states “documents can be uploaded from the members application” Each try from the assister portal comes back with the yellow triangle error. Do they mean the members optum id only?
Is anyone else having an issue getting connected to the help desk today? 7/22/19 I have called several time at different times and I keep getting a recorded message that says they cannot complete my call as dialed try again later??
I am assisting a couple who is self employed. Last year on their income for their business was higher. This year they really had not any income for a couple of weeks. (Business is slow). I recommend them doing a Profit and Loss Statement from January until now. It would qualify them for MassHealth coverage. […]