online application down
Since Friday we have not been able to submit applications online. The system has glitches, says that the shopping cart is empty, etc. Thanks!
Redetermination Letters-Updating Medicare Status
Morning Loopers! I have been receiving phone calls from folks that have gotten their letters to update their information with The Connector, they have informed me that they will be eligible for Medicare in October and November. They wanted to update that in their online account, but are unable to. Questions: 1) Will this […]
Old Address – Verification
Hi All — I recently helped a couple who moved to MA from India within the last couple of months. After we completed the application online, the website listed verifications needed for both of them, and for the wife it listed Proof of Residency, as well as Proof of “Old Address”, which I’d never seen before. The examples given […]
Incorrect Program Determination
We had a client on Monday: Single mom w/custody of three children (1 of whom is disabled), all are US citizens (born here), FPL 29.08%. We completed an online application. She and one child received a ConnectorCare determination, her disabled child and one other child received a MassHealth determination. We called the Connector, and the CSR said that […]
More applicants failing IDP?
Recently, we’ve been getting feedback from some health center Assisters that almost all applicants are failing IDP. Have others noticed any changes in IDP failure rates? Thanks! Liz Sanchez, Massachusetts League of Community Health Centers
SEP questions for disabled applicants
Earlier this week, I helped a family complete an online application for their son who is disabled. The family is Commonhealth eligible but as I attempted to submit the application I was asked to choose a qualifying event. Apparently, another family experienced the same problem while completing a renewal online. Have you encountered this issue? […]
Connector Website Accessibility
I spoke with a blind MassHealth member who is having issues with completing the application online. The screen reader is not working on her iphone or on her desktop computer. On the iphone the screen reader keeps defaulting to the first menu when creating the username and password, so she cannot move past that step. On the […]
Cheryl St. John
Hi All, I would like to share the following; it has come to my attention that when completing an online application and the submit option is clicked you may get an error message. This does not mean that the application was not successful; if you allow 24 hours and then verify your eligibility system most […]
HIX VERSION 6.0 CHANGES
Since the new Version 6.0 went live, we’ve noticed that when printing any pages, like Results, Review, Rights & Responsibilities, etc., they come out in very large font, and a lot of the page’s contents are “cut off” on the right side and at the bottom of the page. When printing Rights & Responsibilities page, […]
IDP Delay
We have a few members waiting for IDP. We faxed the necessary proof to the IDP fax# a week ago; called to find out what’s going on and the CSR states that they haven’t received anything and asked if we can resend them. So we resent the proof, waited 48 hrs, called again for the status […]