Author: Judith Garcia

SEP questions for disabled applicants

Posted on by Judith Garcia

Earlier this week, I helped a family complete an online application for their son who is disabled. The family is Commonhealth eligible but as I attempted to submit the application I was asked to choose a qualifying event. Apparently, another family experienced the same problem while completing a renewal online. Have you encountered this issue? […]

“Your connection is not private” message

Posted on by Judith Garcia

This morning, as I was attempting to start an online application I received an alert message. It said “attackers might be trying to steal your information from csf-aa.optum.com.” Unfortunately, I was unable to continue with the application. However, it seems like Optum’s security certificate expired a day ago based on the messaging. Has anyone else encountered […]