We have a few members waiting for IDP. We faxed the necessary proof to the IDP fax# a week ago; called to find out what’s going on and the CSR states that they haven’t received anything and asked if we can resend them. So we resent the proof, waited 48 hrs, called again for the status […]
I was under the impression that self-employed people could apply anytime and enroll in a plan and were not subject to the open enrollment period. I called the Health Connector to ask whether I would have to do the application through the “small business” application route for a self-employed client. He said I could just […]
Hi! I helped someone enroll in a Health Connector plan during the past month because she qualified for an SEP. We confirmed which plans her doctor accepted, and they confirmed they accepted Fallon – but they actually do not. We found this out after she had chosen and paid for her Fallon plan. She is […]
Hi all, I have a family on ESI who has a disabled kid who in inpatient and needs CommonHealth ASAP, so we did the hcentive app and cannot for the life of us get past the signature page. Every time we sign and submit it, it gives us the yellow exclamation point error message. We’ve done […]
Hi all, I’ve seen 2 different REF IDs in the same account a few times now, are other people seeing this? What are we to make of it? The first one is when you first log-in and can click “detail” (or “submitted” or “obsolete”, etc.) to get to the eligibility determination, and then the 2nd […]
Hi, Has anyone else run into the Health Connector’s CSR line being down today, 5/26/15? I keep getting a message that the number I have dialed is not in service BP1 or something. Very odd. I choose options 3-1-1 to help someone complete an application. Thanks, Peter
Hi, I recently had another appointment about an Administrative Special Enrollment Period for a member who got confused about their new Connector Care coverage. The application was first submitted in December and the member thought he had to send verification before choosing a plan, so didn’t pick a plan at the time of the application. […]
Hi all, I’ve gotten more and more calls from people who should have been able to enroll in a connectorcare plan but cannot (find a plan button doesn’t appear, find a plan button appears but doesn’t work…etc) and they are being told by CSRs that there’s nothing MassHealth or the Connector can do to get […]
A couple of the HelpLine counselors have cases getting stuck at the signature page in the last week. The client’s name has been entered and they press submit which is when the technical error message has popped up. One of the counselor’s experienced this at the Springfield enrollment event and the staff at the event […]
Hi all, (update 3/19/15 – thanks for your responses, I think they’re all set now) Maybe it’s just something about today…I got two incorrect determinations so far, one a mom and 30-year-old son who lives with her, has $0 income and who she claims on her taxes so we put him on the app and it gave him ConnectorCare. […]