Category: Health Connector Website

Open Enrollment 2018 – dates have changed

Posted on by George Hastie

Hi all, I just found out that MA Open Enrollment (OE) dates are November 1, 2017 – December 31, 2017. This is a month shorter than last year’s OE, and the current online guidance from the MA Health Connector: http://www.mass.gov/anf/budget-taxes-and-procurement/oversight-agencies/health-policy-commission/patient-protection/health-insurance-open-enrollment-and-waivers.html I was told by a MA Health Connector staffer this morning that no guidance of these revised dates […]

PT1 Form – Patient Transportation

Posted on by Darah Vacher

Hello Loopers, Is anyone familiar with the process of PT1? Is there a way to look on MAPS, PORTAL or EVS to find out if the TP1 exists and is approved? We have Oncology patients who cannot be scheduled for treatment here without a TP1 form .. (Patient Transportation) to and from the hospital which […]

Senior Unsubsidized Dental Application

Posted on by Buliah Mae Thomas

Hi all, I assisted an over 65 citizen with a non-subsidized dental application in mid March.   The fax number (877) 623-2155 on page 7 of the application has been busy for the past two days.  Today I called the Connector Assister line to ask if this was the correct number.  The CSR did not recognize […]

Assister portal – where to update start date?

Posted on by Lauren King

Hi All, we are being told at MTF that we should update the health insurance start date to when someone is starting insurance. For instance, if the start date is 1/1/17, and they are enrolling today 1/24 and cannot start until 3/1/17, we should change the date. Can someone give us an idea of where […]

Online signature page error

Posted on by Jeancarlos

Hello everyone, we have been having problems with submitting updates or applications online. Once we click “SUBMIT” on the signature page, a message “we are unable to process your application at this time. Please try again later” pops up. I tried several times to submit the application and it has not been working. Called MassHealth with patient […]

Removing Family Members

Posted on by Jason Cuddihy

Has anyone else experienced difficulty removing family members from an application? We have several cases where when we try to remove a member (due to no longer being part of the household, although the other options don’t work either), the application gives a yellow triangle after the “Tell Us About Your Household” tax filing page.

Update New Premium Payment Online

Posted on by Buliah Mae Thomas

Hi, I just met with a couple whose premium has increased for 2017.  They wanted to know how to go about updating the premium amount in their online account. We called the Connector Assister line and was told the following:  The Connector would have to cancel the current online account with the old payment and the […]