Hi all, I assisted an over 65 citizen with a non-subsidized dental application in mid March. The fax number (877) 623-2155 on page 7 of the application has been busy for the past two days. Today I called the Connector Assister line to ask if this was the correct number. The CSR did not recognize […]
Hi, I am still experiencing issues with Health Connector CSR when updating applications. Now that we have the assister portal, it is much easier to make updates on our own. But I am still cleaning up after HC CSR mistakes. This time a Connector Care household went through CSR twice to update income and confirm […]
Hi All, we are being told at MTF that we should update the health insurance start date to when someone is starting insurance. For instance, if the start date is 1/1/17, and they are enrolling today 1/24 and cannot start until 3/1/17, we should change the date. Can someone give us an idea of where […]
Hello, Has anyone encountered error message when trying to submit online app “We are unable to process your application at this time. Please try again later”.
Hello everyone, we have been having problems with submitting updates or applications online. Once we click “SUBMIT” on the signature page, a message “we are unable to process your application at this time. Please try again later” pops up. I tried several times to submit the application and it has not been working. Called MassHealth with patient […]
Has anyone else experienced difficulty removing family members from an application? We have several cases where when we try to remove a member (due to no longer being part of the household, although the other options don’t work either), the application gives a yellow triangle after the “Tell Us About Your Household” tax filing page.
Hi, I just met with a couple whose premium has increased for 2017. They wanted to know how to go about updating the premium amount in their online account. We called the Connector Assister line and was told the following: The Connector would have to cancel the current online account with the old payment and the […]
I have a client who has 2 accounts in the Connector system. We called the Connector to update his application with one account. We asked for help setting up access via Online and provided the correct email. We don’t have a username or password for his account. We were sent an Invitation Code via the correct […]
Hi, Since the new release last week, I have seen many more applicants fail ID proofing than before. Having the assister line to help with ID proofing is wonderful but the process has become so time consuming. Is anyone else experiencing this? Imelda
Since the new release, 9.0 went into affect last weekend, I did an application on Monday, 8/22, and tried using the “Find a Provider” tool, but it kept bringing me to a page entitled “Get Help with Choosing a Plan”. The links on that page did not connect me to “Find a Provider” at all. […]