Hi, Called Customer Service at 8:45 this morning at 800.841.2900 as patient is not present and waited on hold ten minutes. Rep answered and I explained problem; she put me on hold to investigate. When rep returned to the phone she gave me patient status and I then asked whether patient would have HSN for his […]
Hi, The increase in the number of people losing benefits due to failure to provide verifications coupled with the lag time in processing those verifications, once received by the State, is so frustrating. The Assister line has been such a good resource in the past but lately everything seems to have come to a halt. Imelda
Hi, I am seeking clarification regarding the start date for the CarePlus MCOs. We often help our patients who are determined eligible for CarePlus complete the online enrollment form and advise them they will receive information and a card from the carrier but when do these plans typically start? What is the processing time from […]
Hi, Since the new release last week, I have seen many more applicants fail ID proofing than before. Having the assister line to help with ID proofing is wonderful but the process has become so time consuming. Is anyone else experiencing this? Imelda
Hi, I had a mother call this morning inquiry about an unsubsidized insurance policy for her newborn. She states she has called both MassHealth and the Connector and received conflicting information. Mom has an individual health plan through her employer; she states the cost for a family plan is very high. Can she purchase, through the […]
Hi, A patient who applied for benefits in October came in this week to report a change of income. When she completed her application in October she was awarded CarePlus as she was recently laid off with no source of income. I called the state with the patient this morning because the new FPL, patient […]
Just a quick note to say how much I appreciate “In the Loop.” Every time I log on I learn something new. It’s also helpful to communicate with other assisters and share common experiences and learn what is trending throughout the state.
Hi, I had a patient call regard a QHP, Harvard Pilgrim Plan. Patient is under 300% FPL and would be eligible for ConnectorCare but patient does not want any of the plans offered through the program. Can she enroll in Harvard Pilgrim and use her advanced premium tax credits to offset her monthly premiums? She understands the ConnectoreCare plan would […]