Hi, Yesterday a client walked into my office stating her husband lost his coverage and she had not received any notification from MassHealth. Their verifications were faxed to MH on 8/18, 8/29, and 8/31/2017. My initial thought was that they had not been processed. I called MH Asst Line and asked the csr if there was a way she […]
We are frequently told by Health Connector Customer Service that they cannot locate verification documents that we have faxed or mailed. However, when we call MassHealth they can nearly always locate the same documents that the HC says they never received. I don’t understand why this is the case. It seems like there is a […]
Last week I did an online application for an individual with ALS. There is an urgent need for assistance for Activities of Daily Living. Because HIX is still unable to automatically process applications for working disabled adults, I called with the client on the CAC Line for a “CommonHealth work-around.” I was told that the […]
Hello Does anybody know if the Assister’s Line number and the ID proofing fax are down? We have been having problems since yesterday getting through both of those. Very inconvenient that MH does not let us know when the system is down if that is the case. We have scheduled patients that need ID proofing […]
Good Morning I am, again, asking this question since it seems the problem resurfaces every couple of months. Are we still supposed to just complete a SACA for patients who are over 65 and the spouse is under 65? The last answer one of our CACs got when calling the Assister’s Line was to complete […]
Has something changed for Commonhealth for those over 65? Once again, the under 65 unit will not process anything or talk to us. Things seemed to have settled down for a while, but we are back to square one. Even though I’ve done a HIX app.. Even though I read the front of the application […]
I have a CommonHealth member who was recently terminated due to not meeting the deductible. He also has Medicare. He has been a One Care member with Commonwealth Care Alliance since the start in 2013. With CCA there are no deductibles and copays, so its understandable as to why it would be terminated. He has […]
Hi all, as of last week I am finding that when I call to have a client’s primary care provider switched to our facility, they are saying that the PCP change will not be effective until the 1st of the following month. I understand PLAN changes are this way but PCP changes should not be; […]
Spoke with HC Assister Line that had no problem finding an NDF and helped me right away. Was told that they were unable to see what Mahealth needs and would need to call them. Call Mahealth and Customer Service cannot find the NDF and I’m being told that because they don’t have the same system […]
Hi, Where are the dates that used to appear at the top of the page when the Application Summary, Eligibility details, and Current Enrollment pages were printed out? I relied on these date to keep a timeline of changes I made to clients applications via the assister portal. Can this feature be put back?