Author: Jean Batty

Hold Music

Does the hold music on the MassHealth Line drive anyone else crazy?  Recently I heard the same music on a different organization’s line and I thought “this must be a phone system default music.”  Someone must think it is peaceful, but it is something entirely different for me!  What I would give for peaceful waves or […]

CommonHealth “Work-Around” Urgent Medical Need

Last week I did an online application for an individual with ALS.  There is an urgent need for assistance for Activities of Daily Living.  Because HIX is still unable to automatically process applications for working disabled adults, I called with the client on the CAC Line for a “CommonHealth work-around.”  I was told that the […]