Hello Loopers, There have been many conversation threads regarding issues with the process for people applying for MassHealth due to having an illness or disability. MassHealth is taking inventory of the process and creating new training materials. We have the opportunity to provide feedback. Please post to this thread about barriers you have seen with the current […]
As I sit here on my 3rd try to MH to process documents for a client, (first try on hold for 25 min.. called back and disconnected 2nd time) Im thinking it would be nice if when THEY answered the phone, they gave their name and office they are in. They need my name, CAC […]
Hi … I was so looking forward to the MTF’s when I saw the agenda they were going to address it. All they did was talk about the program for under 65. When I raised the issues of reps bouncing us from over to under , the fact they wanted assets, or a SACA app…. […]
Is anyone having trouble connecting to the assister line? I have tried 4 different times and its not connecting to a rep. Darhlene Titcomb
Below is the email from MassHealth to Assisters: Dear Certified Application Counselors* and Navigators, We are experiencing intermittent issues with the MassHealth Assister Line, Option 3. Some of those calls are getting disconnected before reaching a worker at the MassHealth Enrollment Center. Our technical teams are working to troubleshoot and resolve the issue as quickly […]
Good Morning All! have anyone been able to reach the assister line? any news on this issue?
Hello We have been having problems when patients are calling MH to change to Tufts Health together with CHA. Patients are constantly told that our doctors take Tufts Health Together and there is no need to change to our ACO or that they can’t because they live outside of the 25-mile radius even when they say […]
Hi, Yesterday a client walked into my office stating her husband lost his coverage and she had not received any notification from MassHealth. Their verifications were faxed to MH on 8/18, 8/29, and 8/31/2017. My initial thought was that they had not been processed. I called MH Asst Line and asked the csr if there was a way she […]
We are frequently told by Health Connector Customer Service that they cannot locate verification documents that we have faxed or mailed. However, when we call MassHealth they can nearly always locate the same documents that the HC says they never received. I don’t understand why this is the case. It seems like there is a […]
Last week I did an online application for an individual with ALS. There is an urgent need for assistance for Activities of Daily Living. Because HIX is still unable to automatically process applications for working disabled adults, I called with the client on the CAC Line for a “CommonHealth work-around.” I was told that the […]