We have many patients that tell us about their experience when they go visit the MEC in Chelsea. Patients complain that they go prepared to the Chelsea office to renew, and representatives tell them that they will assist with their renewals but renewals are not being processed and no eligibility is given to the member. When they […]
Good Morning! I just want to share with everybody how awesome Deidre at the MH Assister’s Line was. Yesterday we had a father and son who had just crossed the border from Honduras last week. The father told the CAC who was helping him that during all the days walking his money was stolen, his […]
I saw a member on 8/17/18 he was termed for not doing his renewal. I helped him complete his renewal thru the portal, member was approved for mass health care plus. 8/21/18 member was not showing active called the MH assister line to check why was told the member should complete a renewal. told the […]
Hello Loopers, There have been many conversation threads regarding issues with the process for people applying for MassHealth due to having an illness or disability. MassHealth is taking inventory of the process and creating new training materials. We have the opportunity to provide feedback. Please post to this thread about barriers you have seen with the current […]
As I sit here on my 3rd try to MH to process documents for a client, (first try on hold for 25 min.. called back and disconnected 2nd time) Im thinking it would be nice if when THEY answered the phone, they gave their name and office they are in. They need my name, CAC […]
Hi … I was so looking forward to the MTF’s when I saw the agenda they were going to address it. All they did was talk about the program for under 65. When I raised the issues of reps bouncing us from over to under , the fact they wanted assets, or a SACA app…. […]
Is anyone having trouble connecting to the assister line? I have tried 4 different times and its not connecting to a rep. Darhlene Titcomb
Below is the email from MassHealth to Assisters: Dear Certified Application Counselors* and Navigators, We are experiencing intermittent issues with the MassHealth Assister Line, Option 3. Some of those calls are getting disconnected before reaching a worker at the MassHealth Enrollment Center. Our technical teams are working to troubleshoot and resolve the issue as quickly […]
Good Morning All! have anyone been able to reach the assister line? any news on this issue?
Hello We have been having problems when patients are calling MH to change to Tufts Health together with CHA. Patients are constantly told that our doctors take Tufts Health Together and there is no need to change to our ACO or that they can’t because they live outside of the 25-mile radius even when they say […]