Masshealth office closed
Hi, I am not sure if MH is in a meeting but the phones direct you to the message that the office is closed to call in normal business hours, anybody experiencing this?
My team at CH is thankful for:
Michelle T. at the over 65 Assister’s Line. I got an email from the Cambridge Hospital Financial Assistance office asking me to thank her and let her supervisor know that she certainly makes a difference to our patients. Elderly patients have always been the most vulnerable population and sadly, the ones who have to wait […]
MassHealth Customer Service Phone # Issue
Hi, We received various complaints from patients who are having difficulty reaching out MassHealth Customer Service line 1-800-841-2900. Once they dial and go through different options, in the end they received a message that the line is down due to inclement weather. Can you please let MassHealth now about this issue. Thank you, Carmen Gutierrez […]
Pharmacy Issues
Hi, Loopers I was hoping to get assistance or feedback if anyone else has encountered this. It can’t be a coincidence that I have two patients with the same issue in a matter of 2 weeks. My patients both had TPL that ended and now just have C3 Plan. Issue is now the pharmacy is getting […]
ARDs used to change HOH
Hello everybody We had a patient yesterday who was told by MH CSR that it was ok to bring an ARD signed by her husband (he is the Head of Household) so we could make changes to the online application. She was told if she brought just that we would not have any problems with […]
Does pregnancy count as one?
Hi; I just did an application with a couple who are pregnant. Does the baby count as one giving them a family of three instead of two? Their income is $59,678.96 annually. For a family of three this would make them eligible for a ConnectorCare 3B plan. For a Family of two it puts them […]
Masshealth Assister Line and Customer Service Line
Hello, Today when making a call to Masshealth Assister Line the call seems to be answered but it stays silent and then it eventually drops. This morning alone, I called three times and the representatives put me on hold over 5 minutes, then drop the call. I’ve been hearing the same complaint from clients who try to […]
financial counselor
Has anyone been experiencing in increase in being hung up on when calling the assister line?
Over 65 Renewals
Hello all I am not sure if this information is correct, can anybody help me, please. I appreciate it! We were just told that if the HOH is over 65 and he completes a Renewal, the wife and daughter will not be renewed because they are under 65. That he needs to complete a yearly SACA […]
Verification Processing
The processing of verifications for applicants/members under the age of 65 appears to have ground to a halt. Outside of having called the MEC to have a verification manually processed, I haven’t seen any type of non-privacy related verification document submitted after 10/29/2018 be processed. Is anyone else noticing this?