Hi Loopers, MassHealth has provided updated guidance on working with MassHealth members post 4/1. To update contact information (address, phone number, email address) members/assisters should call MassHealth CST to make updates to prevent a new eligibility determination from the online system. If you are working with a member that wants to go ahead and be […]
Hi Loopers, MassHealth posted an Eligibility Operations Memo on their approach to the end of continous coverage protections. Here is the memo. Key takeaways: Self-attestation for verifications is no longer accepted. Check out our ‘State Resources’ page for affidavits that are accepted. Waiver of the one-time deductible is no longer available Retroactive coverage for people […]
While waiting on hold I learned from the recording that MassHealth Customer Service will be available Saturday April 1 from 8 am to 4 pm and Sunday April 2 from 8 am to 1 pm. MassHealth is extending its Customer Service hours this weekend to field calls from people having pharmacy or other problems related […]
Some documents in circulation still have the wrong Chelsea MEC address listed. MassHealth wants to make sure folks have the updated address of 80 Everett Ave, 3rd Floor Chelsea, MA 02150. This is a satellite office and does not have the same capacity as other MECs. Hannah
Hello One of my CACs was told yesterday by a MH customer services representative that if we scan an ID proofing document we need to call 844-250-8681 to have it approved. That is the Connector’s line. Are they now approving ID proofing? Is this info correct? The same rep also said that only if you […]
Hi fellow Navigators, My name is Buliah Mae, Lead Navigator for the Hilltown Community Health Centers. Our three-person team is currently considering new ways to track our monthly report data and are interested in how other health centers do this. What are the pros and cons? Is the program web based? Is the program customized […]
Hello, Now that we are in OE, there is a bit more urgency to having verification documents processed. We have noticed that some documents uploaded in Sept/Oct are still outstanding. Cases have been created to process them more quickly, but even that isn’t happening. Does anyone have insight on what is happening behind the scenes […]
Hello Loopers Mass Health CSRs are confused about what they can and can’t accept, again. Yesterday we were told they could not go retro 3 months anymore, today that they could not take verbal income verification. Is anybody else having issues? Can they be updated as to what we are told they are still accepting, […]
Hi All! Health Connector Phones has been down since last week as well I am having patients not being able to make payments online. has anyone heard anything from the health connector other than they are working on the issue. Thanks!
I have been doing this for 4 years. I still feel like I learn something new everyday. (I am a CAC). Can you please review the below and let me know if I did it right or should have done something different. I updated a family of 2, Hix Application. Husband qual for CC plan […]