Reference ID Number
Hi, I did and online application with a client today. When I printed out the Summary and the Approval pages I noticed that the reference id was gone. Anyone else notice this? Thanks.
MassHealth vs. Health Connector Confusion Persists
Hi, I just had another consumer who was very confused about their MassHealth coverage. We went through the application together and I provided her with as much education as I could. But they were still confused. I received a call from that same person today asking where she could find which plan she was on. […]
application link to existing account
Hi all, The Health Connector and MH used to be able to email a link to an email for someone who had an existing optum account already. i.e. they started app online but finished via paper and now have coverage via the determination from the paper app. The online application originally never even went so […]
Connectorcare+HSN status
Hello! We have encountered problems with eligibility for patients that are recently eligible for Connectorcare and should have the HSN temporary status showing in MMIS. They are showing HSN+Dental instead. When we call the Connector CSR they state they can see in their system the patient has HSN temp, and there is nothing they can […]
Verifications stopping NEW eligibility determinations?!
Hi all, Had a very very frustrating morning with a client who had MassHealth, was terminated because she “failed to cooperate with the quality assurance unit (for MassHealth)” (direct quote from a letter to her from MH) despite sending in all of her verifications, and then when we submitted a new app, was kept from […]
Consumers Don’t Understand Tax Credits
Hi, I had a consumer call me because they were going to owe back their tax credit for all 12 months. This consumer was on Connector Care Plan Type 2A (no premium). They transitioned to Employer Sponsored Insurance after in February 2015, but the consumer’s Health Connector coverage was never terminated. That means she has […]
Switching ConnectorCare carrier
We have a client who enrolled in Tufts Network Health because the Connector website said his doctor accepted the insurance. He has had the plan for several months. When he called his doctor to make an appointment, he learned that his doctor does not accept the plan. Is there any way to switch a plan […]
QHP with no HSN
I have been getting a lot of these case lately and even when we call MEC they are at a loss as to what to do. I have patients that show up in MMIS as QHP and the ~~Restrictive Messages state this; 504 / 675 Member eligible for ConnectorCare. HSN may be available. If enrolled, […]
MassHealth for Seniors Options
Looking for some help with getting a 65 year old disabled man back on MassHealth Standard. He has Medicare A, B and D. His disabilities require VNA services twice a day (Medicaid only). He is now eligible for the MassHealth Buy In option (Not Senior Buy In) with a $2200 deductible, which he can not […]
Incorrect enrollment deadline
On a notice dated February 16, 2016, a patient was notified of their ConnectorCare determination and given a deadline to enroll by October 6, 2015. Has anyone else seen this mistake?