Is anyone having problems with the language line over at the Health Connector? I have been having to wait an extensively long time on the phone to be contacted with an interpreter who can assist our Ethiopian patients (Amharic language). Today, the call was dropped twice while waiting for an Ethiopian interpreter. On the third attempt the […]
Hi, I had a former Connector Care member try to transition to ESI, but was told they couldn’t have ESI because they also had a full price QHP through the health connector. I submitted changes for this member to update their application by answering they did have access to ESI and that ESI was starting […]
As we all know, renewals have been going on for different “groups” in stages over many months. One thing I don’t understand is why a renewal letter is sent to a family to complete (for example) by 8/27/16; it is completed on 8/24/16, then another renewal letter goes out dated 9/9/16 stating renewal must be […]
We are having problems with the Health Connector… Clients that go from the Connector to Medicare. When they call to cancel, if they havent paid the premium and we tell them they have Medicare now, its fine. I have had 2 clients this week that paid the premium for the same month they got Medicare […]
If individuals who did not reconcile their advanced premium tax credits in 2016 do so in 2017, will they be eligible for subsidies through the health connector during open enrollment in 2017?
Hello, I have a member who applied in early August, and was approved for a Connector Care Plan. She enrolled and paid her first month’s premium Aug. 8th. Last week she called me to say that her employer informed her she now has enough hours to enroll in their insurance plan. They enrolled her retroactive […]
The IRS is sending out notices to people who got an advance premium tax credit in 2015 but have not yet filed 2015 taxes. The letter warns them that they won’t be eligible for tax credits in 2017 unless they file they 2015 return soon. The Connector will be doing a data match with the […]
Since the new release, 9.0 went into affect last weekend, I did an application on Monday, 8/22, and tried using the “Find a Provider” tool, but it kept bringing me to a page entitled “Get Help with Choosing a Plan”. The links on that page did not connect me to “Find a Provider” at all. […]
My client had a baby in March. Her MH is ending 8/31 and HC Assister just told me she cannot enroll in HC plan although she’s gotten multiple letters telling her she needs to enroll in one, because she already has insurance. HC advice was to cancel her MH now so she can enroll for September 1. This […]
A client of mine is trying to decide on what plan to choose. She has numerous medical issues and has two specific criteria: She wants to keep the PCP she has AND she has specialty drugs that she needs covered. The PCP part is no problem. However, she states that when she contacts the plans […]