Hi all, The Health Connector and MH used to be able to email a link to an email for someone who had an existing optum account already. i.e. they started app online but finished via paper and now have coverage via the determination from the paper app. The online application originally never even went so […]
Hi all, Got a household that should be ConnectorCare eligible, but one spouse we checked as having disabilities, and not sure if that’s why, but we’re getting the right CC determination for one non-disabled spouse (non-disabled), and “Health Connector Plans” for the disabled spouse. MassHealth doesn’t recognize that he’s eligible for CommonHealth or anything, no TPL […]
Hi all, Had a very very frustrating morning with a client who had MassHealth, was terminated because she “failed to cooperate with the quality assurance unit (for MassHealth)” (direct quote from a letter to her from MH) despite sending in all of her verifications, and then when we submitted a new app, was kept from […]
Hi All, I have received a few calls from patients confused because they received cards from tufts although they are not enrolled with Tufts. So far the count is 2 MH members who received Tufts Together (MassHealth) cards and one MH member who received a Tufts Direct (CC) card. None of these clients enrolled in Tufts […]
Hi In the Loop, This is mostly just as feedback to take back to the state, but the “Invalid Documentation” letters (that say “You sent documentation to us as proof of your ability to qualify for health or dental coverage, however, the documents that you sent cannot be used.”) never says WHAT documents the person […]
Hi all, I had a client over 65 on HSN come in today with his Eversource bill saying they keep discontinuing his discounted rate saying he’s not on MassHealth or HSN, and he calls MassHealth, gets a document from them, sends it to Eversource, and they give him a few months of the discounted rate […]
Hi all, I had a very strange case last week where a client on MassHealth CarePlus was told by both the Health Connector and Altus Dental that she could not enroll in a dental plan because she had MassHealth. MassHealth and HSN will not cover the procedures that she needs done on the teeth she needs […]
Looks like the provider search function on the health connector’s website isn’t working….just keep clicking “i agree” and it doesn’t go to the next screen. Other people seeing this? Eli
Hi all, I’ve had a number of clients call saying they’re having trouble at the pharmacy with their PCC Plan. They’ve all recently switched from HNE BeHealthy CarePlus, and it seems that the pharmacies do know this…but they’re being asked to provide numbers that they don’t have – “bin #” being one of them. My understanding […]
Hi all, I have a client who has been charged $139/mo for “ConnectorCare type 2” after working with some guy who said he was from Chesapeake Insurance that she reached after dialing what she thought was the Health Connector’s number. She is currently on MassHealth CarePlus, and the Health Connector *does* have her application, but assured […]