Hello Has anybody seen patients who have QHP silver and at the same time CAREPLUS open? Same dates? We have a family of 2 with this issue, they called the Connector and where told they have QHP, but we can see their eligibility is also active for CAREPLUS. Any ideas will be helpful! They are […]
Does this mean that Open Enrollment now ends on February 28th instead of January 31st? So patients can apply until February 28th and be able to pick a plan, enroll and pay without having a Qualifying Event?
Anyone know what is going on with all the Delta Dental Cards people are getting all of a sudden? People have shown me cards and they have the persons name and Tooth Fairy on it… People that have not signed up for Dental.
Hi, I recently ran into an issue I am sure others might face or have faced. An application was submitted for a Mother and Father and Child (parents not married, but living in the same household). The Mother was listed as head of household and the Mother files the Child as a dependent. Mother and […]
I have a client who is married, but does not file taxes w/her husband. She received a ConnectorCare Plan Type 2B. I thought that you had to file taxes jointly to get subsidies?
Hi, I just met with a couple whose premium has increased for 2017. They wanted to know how to go about updating the premium amount in their online account. We called the Connector Assister line and was told the following: The Connector would have to cancel the current online account with the old payment and the […]
Hi all, I recently assisted a married same sex couple apply for health insurance. They were in the process of adopting two young children and were concerned there was nothing in the drop-down list she felt was an acceptable response for “what is the child’s relationship to….”. We called the Connector Assister line. […]
Is anyone having problems with the language line over at the Health Connector? I have been having to wait an extensively long time on the phone to be contacted with an interpreter who can assist our Ethiopian patients (Amharic language). Today, the call was dropped twice while waiting for an Ethiopian interpreter. On the third attempt the […]
Hi, I had a former Connector Care member try to transition to ESI, but was told they couldn’t have ESI because they also had a full price QHP through the health connector. I submitted changes for this member to update their application by answering they did have access to ESI and that ESI was starting […]
As we all know, renewals have been going on for different “groups” in stages over many months. One thing I don’t understand is why a renewal letter is sent to a family to complete (for example) by 8/27/16; it is completed on 8/24/16, then another renewal letter goes out dated 9/9/16 stating renewal must be […]