Hi, Where are the dates that used to appear at the top of the page when the Application Summary, Eligibility details, and Current Enrollment pages were printed out? I relied on these date to keep a timeline of changes I made to clients applications via the assister portal. Can this feature be put back?
Hi, Has anyone noticed that the FPL listed in the Tax Filing Status section of the Application Summary page is different from the FPL listed on the Eligibility page? Is this important? I just began noticing it when a client’s income was below 100% but she was approved for CarePlus instead of MH Standard. Any […]
Hi, I ran into an issue when attempting to edit an application a year after the spouse of the member passed away. Previously an application was submitted to reflect the death. Unfortunately, on the “Who is applying for Health Insurance” page, no date was provided next to the reason for removing the deceased member from […]
Happy July Everyone, I have recently run into an issue with the Health Connector’s processing time of verification documents. Two separate cases within 2 weeks of each other. One member had her ConnectorCare coverage cancelled saying she did not provide the documentation requested within the 90 days and the other received a second notice requesting […]
Hello Loopers, At today’s Health Connector Board Meeting, the 2017-2018 Health Connector Open Enrollment Period dates were announced! Open Enrollment will run from November 1, 2017 – January 23, 2018! We will share any other details as they become available. Onward, Giselle & Hannah The In the Loop – Massachusetts Team
Hi all, I just found out that MA Open Enrollment (OE) dates are November 1, 2017 – December 31, 2017. This is a month shorter than last year’s OE, and the current online guidance from the MA Health Connector: http://www.mass.gov/anf/budget-taxes-and-procurement/oversight-agencies/health-policy-commission/patient-protection/health-insurance-open-enrollment-and-waivers.html I was told by a MA Health Connector staffer this morning that no guidance of these revised dates […]
Hi, I have a client who paid her last two premium payments after the 23rd of the month and has not been able to use her insurance at the doctor’s office or the pharmacy since April. Today I was told “again” by the Connector CSR that her account is active. But that until the […]
Since the new payment portal started we have not been able to do any online payments for consumers. We receive an error message that the requested URL was rejected. We placed several calls to the health connector and were told they were not experiencing issues and that the problem was with our computers. Our IT department […]
Hello, I’m not sure if this has been discussed here before, but I’m wondering if anyone knows of any resources that Navigators can use when calculating income in the ACA application. Is there a definitive list of all the different income deductions that can be applied? Our Navigators have reported hearing different things from […]
Client just informed us that they have BMC and 2B RX plan. A speciality drug should cost no more than $40. However the pharmacy charged $120.00. BMC yes this is right? What’s going on???