I am sharing this notice because it was passed along to me by a colleague. For some reason, I did not get this notice as a CAC. Maybe others are also missing this information? Given the fact that MH is now allowing people to self-attest to a disability, why am I still having to jump […]
Hi all; I hope everyone is staying well during this trying time. Has anyone helped or assisted a senior with self-attestation? Friday I tried to do this for a client who of course was not present. Speaking with the csr from MH Customer service I stated I wanted to self-attest for my client who has […]
Hi all, I have a client currently on CommonHealth who’s turning 65 in June. How far in advance can we submit the SACA-2 application? Thanks.
Hi All! I was wondering if anyone is experiecing this issue, some patients that had masshealth either through ssn office or dta their MH application account can not be done in the portal. i have been told by the mh assister line to submit paper application instead, the same when someone else was the head […]
I have a 64 year old client who’s currently working part time, on CommonHealth. At MTF, we’ve consistently been told that working disabled seniors need to fill out ACA and not SACA, and go through the under 65 MEC to be processed. I just spoke with someone at the MEC who stated that working seniors […]
Good morning, We want to notify that when we dial 1-844-811-3384 Assisters Line for IDP is directing us to the Customer Service line and at this location they are not able to complete our IDP request same day. Can someone help us to notify to Masshealth please? From our part we already did. Thank you, Carmen Gutierrez/East Boston Neighborhood Health Center […]
Hi; On 1/22 I attempted to enroll two different clients using the online enrollment form. Both attempts produced the message: You cannot enroll at this time. Please contact customer service. I was also unable to clear the form. I closed my browser then went back to the enrollment form and my information was still there. […]
Good morning! Any CAC’s from other organizations experiencing issues with the portal? Not being able to over pass the social security questions?
Is it just me or is anyone else having trouble with the Identity Proofing fax line?
Hi, Would you be able to correct the application section for yearly income we are unable to type in the info. I would like to avoid this being left blank. Thank you