Callers who have been unable to find plans online after submitting their applications were told they would be mailed a letter with their plan options by January 25th. However, since this is after the January 23rd deadline to enroll and pay premiums, it means they’ll be without coverage on February 1st. Has anyone else run […]
We’ve had a few callers who have been waiting more than two weeks for ID proofing to unblock their applications. With the deadline to pay premiums coming up next week, they’re anxious that they won’t be able to do it in time if they don’t hear back from ID proofing soon. Does anyone know what’s causing […]
Hi all – We’re dealing with a scenario where someone enrolled in a QHP, paid in mid-December, and the Connector has confirmed they’ve received payment for 1/1 coverage. The individual is trying to utilize their new health insurance coverage with Harvard Pilgrim, but they (HP) said they have no record for this person. Since the […]
We have a client who has received her CC invoice for February and sent in payment. Her new plan is cheaper than the one she is paying for now and this client wants to know how can she speak with someone in the “Payments Department” to inquire about a new bill and if the Connector […]
Lots of folks reporting premium payment issues…any tips on addressing these? People are paying online and having their payment bounce back, sometimes multiple times, calling Customer Service and being told different things (“yes, you’re all set, even though it hasn’t cleared your bank account yet”, “no, you won’t be covered in January even though you’ve […]
Does anyone know if there are waivers for clients who are unable to make their first month’s premium? If there are waivers, where do we find and submit them?
Do any other folks have individuals paying their health insurance bill from a business checking account if they are self-employed? We’re finding that the checking account has to match the name of subscriber, but the person paying for health insurance is not always the subscriber (it could be someone else, or could be a from […]
Yesterday I was assisting a client with selecting a ConnectoCare plan and ran into an issue with the monthly premium. When on the shopping page we saw the plan listed at $43.77. Once we selected the plan and put it into the cart the price showed as $225.21. We tried removing it and putting it back […]
For people who are paying premiums now, have to submit a re-application and get a determination on-line today for a different plan with a different premium: If they are determined eligible today and their current coverage goes until Dec. 31st…Do they stop paying the old coverage premium and start paying the new one before the […]
Hi everyone, I wanted to let you all know that I will be giving two in-depth, nitty gritty open enrollment trainings for Certified Application Counselors and anyone else that helps MassHealth and Health Connector members. The Boston training will be held next Monday, November 17th, 10-12, at 150 Mount Vernon Street (next to the Bayside Expo). There […]