Had someone who tried paying online but was not able to get trough – what happens if the payment went in finally after two days after the 23rd deadline – given the issues of being able to access account and/or the inability of posting the payment?? also what happens if the person did make the payment […]
Hi All, I just spoke with a long time client about his recent payment for a QHP. He submitted payment twice by internet, speaking with a payment specialist after each attempt who requested he re-submit payment. He did not receive a confirmation number. After each attempt was presumed to have failed, he submitted payment with […]
CSR told one of our Navigators last night that folks could make payments through 2/28. Is that the case? We haven’t received anything from the Connector or elsewhere that the payment deadline has been extended. Thank you!
MassHealth members must renew their coverage in 2015. Health Care For All is offering FREE trainings to organizations in Massachusetts that help MassHealth and Health Connector members. If you work with MassHealth and Health Connector members, please contact us to schedule a FREE training. Please contact Kate Bicego at kbicego@hcfama.org or 617-275-2912 to schedule a FREE […]
My last 2 clients had to submit payments 3 times. I physically sat through each payment screen 3 times for each client. I almost cried that was awful to complete the same screen 3 times with no results….finally a red line came across the screen saying the payment has already been submitted with no confirmations. […]
Hi all, Down to the wire and the website isn’t working….I’ve tried chrome and Firefox. Anybody else seeing this? Just getting the big yellow exclamation point/triangle. Thanks, Eli
Hi All, I recently had a customer submit payment twice, unsuccessfully. He called Customer Services, transfered to a payment specialist to confirm his payment would go through. A payment specialist told him to submit new payment over the phone. He did so and received a confirmation number, as with all the other times. This time […]
Hi, I have several clients who are still recovering from 2014 premium billing nightmares, when they never got invoices and were told to mail their payments and were nonetheless terminated. All of the them use P.O. Boxes for mail, which is true for 80-90% of people in our rural community. Now some of the same clients are not […]
The HCFA HelpLine has heard from around a dozen callers who have made their payments online in the past few weeks and their payment has not been removed from their bank accounts yet. These clients are very concerned that they will not have coverage effective 2/1 because the payment is not attached to their accounts even though […]
I have come across a few people who have done paper applications and they are now experiencing difficulty enrolling into a plan due to the fact that they have not created an online profile. When they go online to create the account they are made to do a new application rather than being led to the plan […]