Hi; I just did an application with a couple who are pregnant. Does the baby count as one giving them a family of three instead of two? Their income is $59,678.96 annually. For a family of three this would make them eligible for a ConnectorCare 3B plan. For a Family of two it puts them […]
Hello We just faxed homeland security documents for ID proofing. The patient was detained at the border and this all he has. These immigration documents from homeland security have the patient’s legal name, birth date and 5 pictures of himself. The CSR (Cheryl) said they could not be accepted. She wanted a voting ID together […]
Hi, I have a client who was just approved for Social Security disability in January. She also has a job. Between the two incomes her FPL is 237.01%. For some reason her eligibility is for a Health Connector Plan instead of a ConnectorCare 3A plan. Her premium in 2018 was $44.00. In January 2019 her […]
We are looking to improve our current office. Could you share what your office/hospital handles clients needing your help. Such as How many CAC’s you have on Staff? What are your hours? Is your system by appointment only? Could we have start a discussion on how your office or hospital handles clients coming in ? We are looking […]
Hi, If a client is on unemployment as of January 1, 2019 and has not yet worked his seasonal job for 2019 why should their 2018 seasonal income be included for this year? They may not be hired back for the 2019 season. Shouldn’t this income be added once the client starts working again? And what […]
We have many patients that tell us about their experience when they go visit the MEC in Chelsea. Patients complain that they go prepared to the Chelsea office to renew, and representatives tell them that they will assist with their renewals but renewals are not being processed and no eligibility is given to the member. When they […]
Hello everyone, Whenever we have a diabetic patient that is getting discharged I have told the providers to write the scripts for Freestyle Lite glucometer. I was just recently told from a patient that Masshealth now only covers Accusure NOT Freestyle Lite. I tried calling Masshealth and the person that answered the phone was not helpful. […]
Hi everyone! I’ve been getting a lot of mail from MH and the HC for clients but I only had the client sign the CAC form. Does anyone know if the rules/policy/protocol, etc. changed in regards to CAC’s now receiving mail for clients? I thought they would only send you mail if there is MCD or […]
Do any financial counselors have a customer service rep. working with you to help with clients. I remember seeing something on this during recertification. Any input would be helpful .