Author: Natalie Iwaniec

masshealth portal

Good Morning,  I’m having discrepancy issues with the Masshealth Portal website and Virtual Gateway. I know patients have Masshealth but the Masshealth portal is saying they are member not eligible. I called 1-800-841-2900 for support and the call was unhelpful.  Does anyone have the CAC line phone number?   Thank you, Natalie

Diabetic supplies

Hello everyone, Whenever we have a diabetic patient that is getting discharged I have told the providers to write the scripts for Freestyle Lite glucometer. I was just recently told from a patient that Masshealth now only covers Accusure NOT Freestyle Lite. I tried calling Masshealth and the person that answered the phone was not helpful. […]


Good Morning We use the website everyday to see if our patients have active MassHealth. The system has been down for 3 days and no one seems to be able to help.  Our IT department has contacted the 1-800-841-2900 number we were told to call and they were of no help. Our IT department is […]