I have a commonhealth client that closed her case due to high premiums. When she called us, we found that MH had verified her income at 18K per month instead of 18K annually. The process to fix this is ridiculous. I spent over an hour yesterday for them to tell me they cannot waive it […]
I’ve been told that this past year the state government approved the elimination of the asset ceilings for the Mass Savings Program, to be effective Jan 1, 2024. I’ve also heard that the state is waiting for approval of this change by CMS. Does anyone know the status regarding CMS approval and when we can […]
I really just have to share my frustrations with MassHealth: Their online choices website, which had been working fine for months, is basically non-functional (again) at this point. There are agents on Assister IDP line telling multiple members of my staff that they’re no longer performing manual IDP over the phone at all and that […]
I have a 33 year old disabled adult who lives in group home, limited income, and is a dependent on his parents’ tax returns. He’s currently applying for Social Security , but will likely be denied initially. He’s on parents’ COBRA, and we want to make sure he can apply as a household of 1 […]
Has anyone been having issues with the MassHealthChoices website to do enrollments? Along with not being able to get a fax to go through successfully to enroll them in the plan they need? I called and as a Navigator I am not allowed to enroll someone or change their enrollment. Thank you.
Has anyone else had the experience of MassHealth telling them they can’t do an application over the phone? This has happened to 2 separate CACs today and they were told they would need to make a phone appointment to do the application. A lot of our patients can’t make it through identity proofing and a […]
MOVEit Global Data Security Incident Yesterday, UMass Chan Medical School (“UMass Chan”), began notifying certain individuals currently or previously enrolled in certain state programs, including MassHealth, that their personal information may have been involved in a recent third-party data security incident. Those primarily impacted are State Supplement Program (SSP) participants (including recipients, other members of […]
Hi, has anyone been having issues the last 2 weeks with the online MH enrollment aco website? also faxing aco enrollments and not getting processed?? Thanks, Luz Rosa
Hi Loopers, You may have noticed starting yesterday that when accessing certain account in the assister portal that you are unable to view information or make updates. This is due to an update that is requiring people who have never gone through ID proofing to do so in order to have portal access. MassHealth presented […]
Hi all, MassHealth published a transcript of the Q&A from webinar about 2023 renewals and I want to ask your thoughts about the answer to the final question about HSN eligibility after losing MassHealth. Doc is located here: Doc is located here Question: “Some members will lose coverage due to ineligibility and will enroll in […]