We have a client who enrolled in Tufts Network Health because the Connector website said his doctor accepted the insurance. He has had the plan for several months. When he called his doctor to make an appointment, he learned that his doctor does not accept the plan. Is there any way to switch a plan […]
Hi, I had an individual who lost their job and was given a severance package. This severance included payments for COBRA coverage on behalf of the company (but it is not considered Employer Sponsored Coverage). So, the severance is more of a backdoor payment on behalf of the employee. That severance ends in August. When […]
Hi, I called the Connector assister line this morning and at the end of our conversation was given a folder number. There was no response to my question of when did this happen or why. The representative just stated that it would make it easier to find the client. Has anyone heard about this […]
Many clients have multiple accounts started in HIX, sometimes because an account is started and never finished, sometimes because one is started by a hospital unbeknownst to client. It ties up emails which cannot be released or reused, and is confusing to consumers. Are there any plans to be able to delete duplicate accounts or be […]
Looks like the provider search function on the health connector’s website isn’t working….just keep clicking “i agree” and it doesn’t go to the next screen. Other people seeing this? Eli
Hi, I ran into error HE090003 when filling out the application with a client. This error occured on the page that indicates the individual’s gender social security number and correct name on their social security card. Health Connector CSR said I should either submit a new application by opening up a new account (with a […]
Hi all, Been trying to create an account and before we get to the end of the page, the page disappears and it goes back to the initial login screen. This has happened three times now. VERY frustrating. Anyone else having this? Thanks, Eli
Hello Loopers! Please see below for an important update from the Health Connector: Good Afternoon Assisters: Please see below for important information regarding the online application at MAhealthconnector.org. Systems Update: The login functionality (Optum ID) is experiencing intermittent issues, so Assisters and Consumers may have trouble accessing their account or creating a new one. Some […]
I had a client looking to change her QHP plan. She forgot the answer to one of her security questions; therefore unable to reset her password to access the account. Called the assister line and the CSR states that there is no way to reset these questions. Has anyone encounter this before? Any suggestions on […]
Hi all, The Health Connector’s estimator doesn’t seem to work anymore – it just tells you that someone should or should not qualify for APTCs, not how much they should be. It’s been like this for months…. So, I’ve been using this tool, from the Kaiser Foundation: http://kff.org/interactive/subsidy-calculator/ , when I need to estimate what someone’s […]