Hi, Where are the dates that used to appear at the top of the page when the Application Summary, Eligibility details, and Current Enrollment pages were printed out? I relied on these date to keep a timeline of changes I made to clients applications via the assister portal. Can this feature be put back?
Hi, Has anyone noticed that the FPL listed in the Tax Filing Status section of the Application Summary page is different from the FPL listed on the Eligibility page? Is this important? I just began noticing it when a client’s income was below 100% but she was approved for CarePlus instead of MH Standard. Any […]
Hi All! Anyone else having issues with Mahealth customer service representatives? Today…I’ve been argued with about income and how to put it in the application and because of our differences he refused to process the documents and my client has been without coverage for ONE MONTH! Also, hung up on a few times and the one […]
Hi, If a couple is separated (not divorced) is it OK if they file taxes as married filing separately? They are in the ConnectorCare income range. Thanks, Sarah
Hi, I am working with a household, they got married February 2016. She received her temporary visa in January of 2017. He is a long-time citizen. Her coverage was MassHealth Limited until June 2017. Due to the multiple changes, I can’t tell when her penalty for having a gap in coverage starts from. And the […]
Hello Loopers, Can someone please clarify for my co-worker and I if there is a “rule of thumb” or guideline we can follow as to when to put people on an application as a household vs. individually? We understand the whole MAGI concept. However, there seems to be a lot of grey area surrounding this topic […]
Hello, I’m not sure if this has been discussed here before, but I’m wondering if anyone knows of any resources that Navigators can use when calculating income in the ACA application. Is there a definitive list of all the different income deductions that can be applied? Our Navigators have reported hearing different things from […]
Hi, I came across an issue that I am sure others have experienced too. A consumer came to me with their parent because they were determined not eligible. I went through their application looking at the various reasons they could have received that determination. Nothing stood out as incorrect. I submitted the application and the […]
Hi all, I recently assisted a married same sex couple apply for health insurance. They were in the process of adopting two young children and were concerned there was nothing in the drop-down list she felt was an acceptable response for “what is the child’s relationship to….”. We called the Connector Assister line. […]
I have a client who is paid cash through his employer, as are all/most of the employees there. He is afraid of getting the employer in trouble with Dept. of Labor/getting reported. Connector asks for pay stubs, proof of income. Doubtful that this employer would be willing to write a letter stating that the client […]