So disappointed that they changed the assister line process. I was working great, we were able to get thru right away and help people sort out there eligibility problems. Called today with their new system and was just sent thru a maze never got anyone and finally had to send the patient to Tauton. Why […]
Hats off to the great people working the phones this week. MH assister line has helped me get 7 members HI reinstated in 2 days!! They were pleasant, efficient and courteous. Thank you!!!
I am sure we are not the only ones having issues with the MH Customer Service and MEC phone lines. We received an urgent notice from MH Assister updates on 8/15. Since then we have had nothing but issues. We were told NOT to use the 888-665-9993 line, that is was no longer in use […]
Hello, we are still experiencing problems with MEC. It’s been 2 weeks of attempting to get through the enrollment center and it just keeps saying that they are experiencing high call volumes and to try again later. Has anyone actually gotten through to MEC?
Hi, This is day 3 of us not being able to reach the MassHealth over 65 unit using the MassHealth Assister Line. The line states “we are having higher than expected call volume, please call back later.” What is going on over there!?!! Please excuse my frustration. Thanks, Peter
Hi, I have a client who paid her last two premium payments after the 23rd of the month and has not been able to use her insurance at the doctor’s office or the pharmacy since April. Today I was told “again” by the Connector CSR that her account is active. But that until the […]
Hello Loopers, I did an application for an client. It came back Careplus. I explained she needed to enroll in a managed care plan. She called customer service. She explained that none of her doctors except the managed care plans (BMC and TUFTS). Masshealth told her because of that she can stay “Careplus” and do […]
is anyone experiencing still phone connectivity issues calling the Masshealth assister line? members are not able to get through either by calling the regular line. I have not receive an email today about the phone line being down.
Just a rant…. Calling MH today… they tell me I am at the wrong unit (over/under 65) so they transfer and disconnect. Call again and the same thing happens. Next time I get the LTC new app unit. I can’t keep hitting the wrong prompt… I finally get someone on the phone who says that […]
Hello May 4th we received an email letting us know that we could do three way calls with patient and assister’s line. Yesterday we had to call four times in order to be helped, with the patient on the other line. Does the Assister Line customer service rep’s know we can do this? The first […]