Hello We have had luck changing patients who are locked into their plans by explaining that they have been our patients for a long period of time and this is used as the “exception”. Recently, patients who move and are assigned a plan close to their new homes are not being changed back to their […]
We are noticing that current MassHealth members are being randomly reassigned to different MassHealth plans through no action of their own. When we attempt to do a plan change in the MassHealth choices online system, it allows the request to change plans to go through. We used to receive a message that said the member […]
Hi; I have a client was offered a job with ESI. She and her family are currently on MassHealth. My question is because of the pandemic emergency can she keep her MassHealth or does she have to enroll her family in her ESI and maybe keep the MH as secondary coverage. Her ESI would be $500 […]
Hello Masshealthchoices.com is down since yesterday? Patients and case managers are asking us why they are getting an ERROR message and when is it going to be back up, but we have not received any notification. Is anybody else having issues?
I regularly enroll people in OneCare. For the first time this month, my enrollments are being blocked by Part D enrollment. This makes absolutely no sense to me. People are supposed to drop their Part D (access to all medications) to enroll in OneCare? I am making as much noise as possible about this barrier, […]
Is anyone having trouble getting thru to the Assistor line and member services to pick a plan. We are getting they are busy and please call back later. This has been going on for at least 2 days. Thanks, Lauren Connors Financial Counselor Cape Cod Hospital
Good Afternoon , I noticed the MassHealth Enrollment can only by ~Only MassHealth members, Authorized Representative Designees, Parents or Guardians, or Massachusetts Navigators. what about Certified Application Counselors? Thanks!
Loopers – how is open enrollment going so far? Are you more or less busy than you expected? What has been going well, and what has been challenging? Are they any resources you need to help enrollments go more smoothly? Please post below and let us know!
Hi; I received this question from a single, working female whose income is at 276.36%. She pays $90 a month for ESI but wants to cancel because the coverage benefits are horrible and she has chronic medical issues that need to be addressed properly. An example was the plan does not cover the cost for […]
Hello Loopers! We want to hear from you about what resources would help you with your day-to-day enrollment work. Do you have ideas about materials that would be helpful? Is there a topic that you would like a deep dive into? Let us know! You can respond to this post, or email theloop@massloop.org. Hannah