Hello Loopers! We want to hear from you about what resources would help you with your day-to-day enrollment work. Do you have ideas about materials that would be helpful? Is there a topic that you would like a deep dive into? Let us know! You can respond to this post, or email theloop@massloop.org. Hannah
I have a female client, who is 63. She obtained a perm -resident card and has a social security number. She has only been in the country less than a year. She is unable to work due to cancer and a language barrier. No income. We know she doesn’t meet the 5 year bar. She […]
Hi; I just did an application with a couple who are pregnant. Does the baby count as one giving them a family of three instead of two? Their income is $59,678.96 annually. For a family of three this would make them eligible for a ConnectorCare 3B plan. For a Family of two it puts them […]
Hello We just faxed homeland security documents for ID proofing. The patient was detained at the border and this all he has. These immigration documents from homeland security have the patient’s legal name, birth date and 5 pictures of himself. The CSR (Cheryl) said they could not be accepted. She wanted a voting ID together […]
Hi, If a client is on unemployment as of January 1, 2019 and has not yet worked his seasonal job for 2019 why should their 2018 seasonal income be included for this year? They may not be hired back for the 2019 season. Shouldn’t this income be added once the client starts working again? And what […]
Hi Loopers! Happy New Year! Does anybody know what will happen if the public charge rule does take effect (let’s hope not)? To the patients who are on MH and might be affected? Is MH sending out any information to the affected patients if the rule passes? How are they going to disenroll? Are they […]
Hello Loopers, Does anyone know how to get past ID Proofing, if the client has NO photo ID, no passport, no birth certificate NOTHING!! He was in the old system and has an MMIS number. However, I can’t get him past id proofing. No social #, no immigration, he lost his foreign passport. Doesn’t work, not married, no […]
Hello Does anybody know if there are any MH special rules/regulations/applications for children separated at the border? Thank you!
Hi, Yesterday a client walked into my office stating her husband lost his coverage and she had not received any notification from MassHealth. Their verifications were faxed to MH on 8/18, 8/29, and 8/31/2017. My initial thought was that they had not been processed. I called MH Asst Line and asked the csr if there was a way she […]
Hi all, Happy Open Enrollment. My question is, “If a client has HSN secondary to a private insurance plan that has no deductible or co-insurance, will HSN cover the client’s medical visit co-pays?” According the Masshealth.gov, Health Safety Net for Patients, “HSN “does not pay for co-payments required by private insurance plans.” In that case […]